Design types in diversified city administration: The case City of Helsinki

Loading...
Thumbnail Image
Access rights
openAccess
Journal Title
Journal ISSN
Volume Title
A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
Date
2023-03-02
Major/Subject
Mcode
Degree programme
Language
en
Pages
19
380-398
Series
The Design Journal, Volume 26, issue 3
Abstract
Design is increasingly used to develop public services, and considerations have arisen regarding how to gain best value from it. Design ladders and design maturity models are commonly also referenced in the public sector, but we argue that their adequate use must rest on an informed view of the diversity of design activities in public-sector organizations. The world’s major cities are large and highly diversified organizations. Our inductive case study of one of them, the city of Helsinki, reveals 23 design activities, distinct in terms of the process, outcomes or agency that design has. These activities can be grouped into six different clusters. These lay the ground for each other and support the cultural transformation of the organization into being a more citizen-centric organization. At the same time, they also create a design management challenge and confusion over what ‘design’ is and what it can do.
Description
Publisher Copyright: © 2023 Informa UK Limited, trading as Taylor & Francis Group.
Keywords
City organization, human-centred design, public sector, service design
Other note
Citation
Hyysalo , S , Savolainen , K , Pirinen , A , Mattelmäki , T , Hietanen , P & Virta , M 2023 , ' Design types in diversified city administration: The case City of Helsinki ' , The Design Journal , vol. 26 , no. 3 , pp. 380-398 . https://doi.org/10.1080/14606925.2023.2181886