Customer Care Tool for WWW Services

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Journal Title

Journal ISSN

Volume Title

Helsinki University of Technology | Diplomityö
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Authors

Date

2003

Department

Tietotekniikan osasto

Major/Subject

Tietokoneverkot

Mcode

T-110

Degree programme

Language

en

Pages

(7) + 71

Series

Description

Supervisor

Mäntylä, Martti

Keywords

customer care, asiakaspalvelu, testing, testaus, monitoring, monitorointi, WWW-application, WWW-sovellus, service quality, palvelun laatu

Other note

Citation

Permanent link to this item

https://urn.fi/URN:NBN:fi:aalto-2020120450243

Collections

[dipl] Teknillinen korkeakoulu / TKK