Customer Care Tool for WWW Services
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Journal Title
Journal ISSN
Volume Title
Helsinki University of Technology |
Diplomityö
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Instructions for the author
Instructions for the author
Author
Date
2003
Department
Major/Subject
Tietokoneverkot
Mcode
T-110
Degree programme
Language
en
Pages
(7) + 71
Series
Description
Supervisor
Mäntylä, MarttiKeywords
customer care, asiakaspalvelu, testing, testaus, monitoring, monitorointi, WWW-application, WWW-sovellus, service quality, palvelun laatu
