Usability and user research in the work environment: a comparison between theory and practice
Loading...
Journal Title
Journal ISSN
Volume Title
Perustieteiden korkeakoulu |
Master's thesis
Unless otherwise stated, all rights belong to the author. You may download, display and print this publication for Your own personal use. Commercial use is prohibited.
Author
Date
2022-12-12
Department
Major/Subject
Human-Computer Interaction and Design
Mcode
SCI3020
Degree programme
Master's Programme in ICT Innovation
Language
en
Pages
II + 139
Series
Abstract
In the work environment, research is the most crucial step when creating a product or service. It is always the first step to undergo, as the building of the consecutive stages will take the information gather by the research as a base. This dissertation is set in the Campaign Creator product developed by Nokia, where qualitative research was followed to gather information about the end users and the usability of the product under development. Qualitative research is a methodology that focuses on finding information from the users, giving them flexibility to explain their concerns, issues, needs and expectations, reaching understanding rather than measuring. Qualitative research helps display richer and more in-depth data. This dissertation centers around the differences during the conducting of the methods for usability and user research in the company, in comparison with the steps to follow stated in the theory. The diversion of the procedure is complemented by the author’s perspective an opinion on why this happens, and what are the obstacles encountered, the advantages and drawbacks.Description
Supervisor
Zancanaro, MassimoThesis advisor
Nieminen, MikaKeywords
user research, usability research, campaign creator, company, qualitative research
