Applying contextual inquiry in user research: A case study of evaluating user behavior at a web-based customer support portal
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URL
Journal Title
Journal ISSN
Volume Title
Insinööritieteiden korkeakoulu |
Master's thesis
Authors
Date
2019-06-17
Department
Major/Subject
Mcode
Degree programme
Master's Programme in Mechanical Engineering (MEC)
Language
en
Pages
63
Series
Description
Supervisor
Björklund, TuaThesis advisor
Tuulos, MikaKeywords
contextual inquiry, user research, customer support, support portal