Applying contextual inquiry in user research: A case study of evaluating user behavior at a web-based customer support portal

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Journal Title
Journal ISSN
Volume Title
Insinööritieteiden korkeakoulu | Master's thesis
Date
2019-06-17
Department
Major/Subject
Mcode
Degree programme
Master's Programme in Mechanical Engineering (MEC)
Language
en
Pages
63
Series
Description
Supervisor
Björklund, Tua
Thesis advisor
Tuulos, Mika
Keywords
contextual inquiry, user research, customer support, support portal
Other note
Citation