Offshoring managed services: A case study with a cost accounting perspective

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dc.contributor Aalto University en
dc.contributor Aalto-yliopisto fi
dc.contributor.author Karstila, Katariina
dc.date.accessioned 2011-11-14T11:23:34Z
dc.date.available 2011-11-14T11:23:34Z
dc.date.issued 2010
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/481
dc.description.abstract Research Objectives Increasing cost-consciousness in the telecommunications industry drives network vendors to seek more cost-efficient solutions for delivery. The purpose of the study is to describe and evaluate how internal offshore activities are managed in the managed services market of the telecommunications industry and how cost accounting methods support this management. The theoretical part of the research aims to present offshoring as a global strategy and solution to improving business. In the practical part of the study offshore activities and their management, as well as the challenges and benefits that result from it, are examined through business cases of one company and interpretations are made based on the empirical evidence provided by those business cases. Empirical study The empirical study was conducted by using both primary and secondary sources. Primary sources were business case interviews with project managers, while the study was supported with company internal documentation related to business cases or offshoring activities in general. Findings Offshoring continues to be a growing trend. With the help of technology a lot of services can be transferred to global service centers where better utilization of shared resources and a lower cost per head help to reduce the costs of delivery. There are undeniable benefits from offshoring in terms of cost savings and faster service delivery as long as the transfer and maintenance of global operations are managed carefully from beginning to end. The study shows that challenges in offshoring managed services arise more commonly with communication and cultural issues rather than with technical feasibility or implementation and that cost accounting methods related to offshore activities leave room for improvement. en
dc.format.extent 89
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.title Offshoring managed services: A case study with a cost accounting perspective en
dc.type G2 Pro gradu, diplomityö fi
dc.contributor.school Kauppakorkeakoulu fi
dc.contributor.school School of Economics en
dc.contributor.department Department of Accounting and Finance en
dc.contributor.department Laskentatoimen ja rahoituksen laitos fi
dc.subject.keyword offshoring
dc.subject.keyword services
dc.subject.keyword managed services
dc.subject.keyword telecommunications
dc.subject.keyword network equipment provider
dc.subject.keyword cost accounting
dc.identifier.urn URN:NBN:fi:aalto-201111181393
dc.type.dcmitype text en
dc.programme.major Accounting en
dc.programme.major Laskentatoimi fi
dc.type.ontasot Master's thesis en
dc.type.ontasot Pro gradu tutkielma fi
dc.subject.helecon laskentatoimi
dc.subject.helecon accounting
dc.subject.helecon palvelut
dc.subject.helecon service
dc.subject.helecon teleliikenne
dc.subject.helecon teletraffic
dc.ethesisid 12349
dc.date.dateaccepted 0010-05-12
dc.location P1 I


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