Learning Centre

Governance models for robotic process automation

 |  Login

Show simple item record

dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.author Kedziora, Damian
dc.contributor.author Penttinen, Esko
dc.date.accessioned 2020-08-28T08:12:07Z
dc.date.available 2020-08-28T08:12:07Z
dc.date.issued 2021-05-01
dc.identifier.citation Kedziora , D & Penttinen , E 2021 , ' Governance models for robotic process automation : The case of Nordea Bank ' , Journal of Information Technology Teaching Cases , vol. 11 , no. 1 , pp. 20-29 . https://doi.org/10.1177/2043886920937022 en
dc.identifier.issn 2043-8869
dc.identifier.other PURE UUID: 0d185458-2704-4381-a9b1-f0a090a74809
dc.identifier.other PURE ITEMURL: https://research.aalto.fi/en/publications/0d185458-2704-4381-a9b1-f0a090a74809
dc.identifier.other PURE LINK: http://www.scopus.com/inward/record.url?scp=85088585518&partnerID=8YFLogxK
dc.identifier.other PURE FILEURL: https://research.aalto.fi/files/45098662/2043886920937022.pdf
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/46252
dc.description doi: 10.1177/2043886920937022
dc.description.abstract The teaching case addresses the governance of robotic process automation at Nordea, a large banking group operating primarily in the Nordic region. Nordea has deployed numerous software robots, for a wide range of business processes, from transaction-processing work and both internal and external reporting all the way to interaction with end users in handling of General Data Protection Regulation (GDPR)-related queries. The scene is set with a meeting where three people discuss the current state of robotic process automation implementation at Nordea: Group Head of Robotics Agnieszka Belowska Gosławska, Head of Robotic Process Automation Operations Piotr Stolarczyk and Acting Head of Robotics Execution Jaroslaw Motylewski. The presentation outlines several governance-related issues and decision points that must be addressed in connection with any deployment of robotic process automation at somewhat large scale within a company. The key issues are related to the software’s development and maintenance, robotic process automation governance and IT infrastructure. Students who have worked through the case should be able to (1) describe archetypal and hybrid governance modes for robotic process automation and (2) evaluate their advantages and disadvantages for solid infrastructure and effective software development and maintenance. en
dc.format.mimetype application/pdf
dc.language.iso en en
dc.publisher Springer International Publishing AG
dc.relation.ispartofseries Journal of Information Technology Teaching Cases en
dc.rights openAccess en
dc.title Governance models for robotic process automation en
dc.type A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä fi
dc.description.version Peer reviewed en
dc.contributor.department Hanken School of Economics
dc.contributor.department Department of Information and Service Economy
dc.subject.keyword Robotic process automation
dc.subject.keyword governance
dc.subject.keyword lightweight IT
dc.subject.keyword teaching case
dc.identifier.urn URN:NBN:fi:aalto-202008285190
dc.identifier.doi 10.1177/2043886920937022
dc.type.version publishedVersion

Files in this item

Files Size Format View

There are no open access files associated with this item.

This item appears in the following Collection(s)

Show simple item record

Search archive

Advanced Search

article-iconSubmit a publication