Redesigning Futurice - Introducing Service Design into an Agile Software Contractor

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Volume Title
School of Arts, Design and Architecture | Master's thesis
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Date
2012
Major/Subject
Mcode
Degree programme
Master's Degree Programme in New Media
Uuden median maisteriohjelma
Language
en
Pages
92
Series
Abstract
Agile software development provides efficient means for the creation of software at low levels of design, but fails to include high-level design into the development process. Service design works at these high levels, but there is unclarity as to how to combine the two. In this thesis I explore ways to introduce service design into an agile software contractor, taking Futurice Ltd. as an empirical environment. I use co-creative methods to map Futurice’s culture and as a solution present three actionable steps: A design team strategy; a novel role of the User Experience Product Owner; and a Service Design Method Toolkit, an artifact-based design heuristic.
Description
Supervisor
Leinonen, Teemu
Thesis advisor
Sarvas, Risto
Keywords
agile, service design, software development, design strategy
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