Critical success factors in ICT standardization - Assessing internet and communication industries

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dc.contributor Aalto University en
dc.contributor Aalto-yliopisto fi Valtanen, Atte 2012-07-03T09:21:05Z 2012-07-03T09:21:05Z 2012
dc.description.abstract OBJECTIVES OF THE STUDY The purpose of this thesis is to assess the Critical Success Factors (CSF) in internet and communications field. There have been a variety of CSF studies on ICT area, but very little in standardization area. The earlier literature has focused on providing tools and definitions for the matter. Furthermore, no literature exists on how CSFs are perceived in the standardization area. This thesis is set to fill that research gap. The goal is to find out critical success factors occurring in the ICT standardization area, and to find out how the factors are perceived when no pre-determined context is given. METHODOLOGY The empirical part of this thesis is formed on expert interviews conducted to ten specialists from telecommunication, maritime, and banking industries. Their background in the standardization scene varies from observers to contributors and to managers in the field. All participants have worked in several standardization efforts over time. The viewpoints of the interviewees are spread between private and public organizations, as well as the standardization organizations in which they work have both formal and informal organizations represented. The nature of the study is qualitative. The empirical data was transcribed and analyzed against the earlier literature. Finally, a CSF model is derived that is applicable in the standardization context. MAIN FINDINGS Earlier literature has addressed the issue on many levels, but on rather excluding tone as well. The results of the study indicate CSFs on many dimensions. Few on a practical level, but the most important factors were found on a more abstract level. Study indicates that the world is not black and white in a sense how the Critical Success Factors are perceived. The perception of a critical factor is extremely broad. The success factors proposed by interviewees vary from a concept of a need and ecosystem, into the determination of how narrow scope should the effort have. Therefore the study indicates that the perception of a critical success factor is very subjective and depends on the experiences of people who are providing the answers. en
dc.format.extent 90
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.title Critical success factors in ICT standardization - Assessing internet and communication industries en
dc.type G2 Pro gradu, diplomityö fi Kauppakorkeakoulu fi School of Economics en
dc.contributor.department Department of Information and Service Economy en
dc.contributor.department Tieto- ja palvelutalouden laitos fi
dc.subject.keyword critical success factors
dc.subject.keyword kriittiset menestystekijät
dc.subject.keyword ICT standardization
dc.subject.keyword ICT-standardointi
dc.subject.keyword multi-vendor environment
dc.subject.keyword moni-toimittaja-ympäristö
dc.subject.keyword CSF perception
dc.subject.keyword KMT havainnointi
dc.identifier.urn URN:NBN:fi:aalto-201305163231
dc.type.dcmitype text en
dc.programme.major Information Systems Science en
dc.programme.major Tietojärjestelmätiede fi
dc.type.ontasot Master's thesis en
dc.type.ontasot Pro gradu tutkielma fi
dc.subject.helecon tietojärjestelmät
dc.subject.helecon information systems
dc.subject.helecon internet
dc.subject.helecon internet
dc.subject.helecon viestintä
dc.subject.helecon communication
dc.subject.helecon tietoliikenne
dc.subject.helecon data communication
dc.subject.helecon standardit
dc.subject.helecon standards
dc.ethesisid 12895 2012-06-18
dc.location P1 I

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