Co-creating Digital Services with and for Facilities Management

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en Lavikka, Rita Lehtinen, Teemu Hall, Daniel 2019-06-03T14:20:22Z 2019-06-03T14:20:22Z 2017-08-09
dc.identifier.citation Lavikka , R , Lehtinen , T & Hall , D 2017 , ' Co-creating Digital Services with and for Facilities Management ' Facilities , vol. 35 , no. 9/10 , pp. 543-556 . en
dc.identifier.issn 0263-2772
dc.identifier.issn 1758-7131
dc.identifier.other PURE UUID: fc317d5b-63f1-42f0-b3d6-b27c25c48a52
dc.identifier.other PURE ITEMURL:
dc.identifier.other PURE FILEURL:
dc.description.abstract This study aims to increase understanding about the co-creation of digital facilities management (FM) services with and for FM during a construction project. The paper reports a case study on the co-creation of a digital facilities management service during the Mission Bay medical center construction project of the University of California, San Francisco. The sub-contractors and the FM team co-created a quick-response (QR) code system for valves on the project. This digital service is now used by the FM team for training purposes and in emergency situations when information on valves and their service areas is quickly needed. Researchers made on-site observations, conducted 84 interviews, and reviewed archival data in 2012, 2014, and 2016. The findings show that a successful co-creation process consists of three elements: 1) A dialogue between the project parties, 2) The creation of shared context between the project parties, and 3) The creation of shared understanding about the FM’s needs and the service providers’ ways of satisfying those needs. The study describes ways to promote these elements. Previous studies emphasize the need for digital FM but few explain how FM teams can be involved in creating digital services for them. This paper describes how to co-create digital FM services with and for FM in the context of a construction project. en
dc.format.extent 14
dc.format.extent 543-556
dc.format.mimetype application/pdf
dc.language.iso en en
dc.publisher Emerald Group Publishing Ltd.
dc.relation.ispartofseries Facilities en
dc.relation.ispartofseries Volume 35, issue 9/10 en
dc.rights openAccess en
dc.subject.other Business, Management and Accounting(all) en
dc.subject.other 512 Business and management en
dc.subject.other 2 Engineering and technology en
dc.subject.other Industrial management en
dc.title Co-creating Digital Services with and for Facilities Management en
dc.type A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä fi
dc.description.version Peer reviewed en
dc.contributor.department Department of Industrial Engineering and Management
dc.contributor.department Stanford University
dc.contributor.department Department of Industrial Engineering and Management en
dc.subject.keyword co-creation
dc.subject.keyword Facilities management
dc.subject.keyword Digital service
dc.subject.keyword Construction project
dc.subject.keyword Dialogue
dc.subject.keyword Shared understanding
dc.subject.keyword Business, Management and Accounting(all)
dc.subject.keyword 512 Business and management
dc.subject.keyword 2 Engineering and technology
dc.subject.keyword Industrial management
dc.identifier.urn URN:NBN:fi:aalto-201906033494
dc.identifier.doi 10.1108/F-12-2016-0101
dc.type.version acceptedVersion

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