Co-creation of digital services with and for facilities management in construction projects

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.author Lavikka, Rita
dc.contributor.author Lehtinen, Teemu
dc.contributor.author Hall, Daniel
dc.contributor.editor Kaminsky, Jessica
dc.contributor.editor Zerjav, Vedran
dc.date.accessioned 2019-06-03T14:20:19Z
dc.date.available 2019-06-03T14:20:19Z
dc.date.issued 2016-06-28
dc.identifier.citation Lavikka , R , Lehtinen , T & Hall , D 2016 , Co-creation of digital services with and for facilities management in construction projects . in J Kaminsky & V Zerjav (eds) , Proceedings of the Engineering Project Organization Conference, Cle Elum, WA, June 28-30, 2016 . Working Paper Series , The Engineering Project Organization Society , Cle Elum, WA, USA , Engineering Project Organization Conference , Washington , United States , 28/06/2016 . en
dc.identifier.other PURE UUID: fb5bffe0-f9da-45cf-898a-dd976b5abfe5
dc.identifier.other PURE ITEMURL: https://research.aalto.fi/en/publications/cocreation-of-digital-services-with-and-for-facilities-management-in-construction-projects(fb5bffe0-f9da-45cf-898a-dd976b5abfe5).html
dc.identifier.other PURE LINK: http://www.epossociety.org/EPOC2016/authors2.htm
dc.identifier.other PURE FILEURL: https://research.aalto.fi/files/33778288/Published_LavikkaetalEPOC_2016.pdf
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/38408
dc.description.abstract The building construction sector is slowly recognizing the financial opportunities of the growing digital service business for facilities management (FM). Digital FM provides service business opportunities for construction project parties, reduces building life-cycle costs, and increases the performance of the building. However, research is needed to understand how the construction sector parties can create digital services with and for FM. This paper presents a case study on the co-creation of a digital FM service during the medical center construction project of the University of California, San Francisco (UCSF) at Mission Bay in California. The sub-contractors and the FM team co-created a quick-response (QR) code system for valves on the project. This digital service is now used by the FM team for training purposes and in emergency situations when information on valves and their service areas is quickly needed. In the future, the service will be linked to building information modeling (BIM) to better benefit from BIM in the operations and maintenance of the center. Researchers made on-site observations, conducted 84 interviews, and reviewed archival data in 2012, 2014, and 2016. Drawing from the case study, this paper provides a framework for successful co-creation of digital FM services within a construction project. The framework consists of three processes. 1) Dialogue process is promoted by co-located project parties and early and continuous involvement of project parties, a liaison, and the FM team’s experience both in construction and FM. 2) Trust building process can be accomplished by providing the FM team with access to project documentation and receiving constructive feedback from the FM team. 3) The creation of a shared understanding about the FM’s needs and the service providers’ ways of satisfying those needs is enabled by project parties learning from each other, FM’s empathy skills, risk assessment, and cost transparency. en
dc.format.extent 18
dc.format.mimetype application/pdf
dc.language.iso en en
dc.relation.ispartof Engineering Project Organization Conference en
dc.relation.ispartofseries Proceedings of the Engineering Project Organization Conference, Cle Elum, WA, June 28-30, 2016 en
dc.relation.ispartofseries Working Paper Series en
dc.rights openAccess en
dc.subject.other 113 Computer and information sciences en
dc.subject.other 512 Business and management en
dc.title Co-creation of digital services with and for facilities management in construction projects en
dc.type A4 Artikkeli konferenssijulkaisussa fi
dc.contributor.department Department of Industrial Engineering and Management
dc.contributor.department Stanford University
dc.contributor.department Department of Industrial Engineering and Management en
dc.subject.keyword Co-creation
dc.subject.keyword facilities management
dc.subject.keyword digital services
dc.subject.keyword construction project
dc.subject.keyword 113 Computer and information sciences
dc.subject.keyword 512 Business and management
dc.identifier.urn URN:NBN:fi:aalto-201906033493
dc.type.version acceptedVersion


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