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The influences of contract structure, contracting process, and service complexity on supplier performance

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.author Zou, Wenting
dc.contributor.author Brax, Saara
dc.contributor.author Vuori, Mervi
dc.contributor.author Rajala, Risto
dc.date.accessioned 2019-05-06T09:27:34Z
dc.date.available 2019-05-06T09:27:34Z
dc.date.issued 2019-01-01
dc.identifier.citation Zou , W , Brax , S , Vuori , M & Rajala , R 2019 , ' The influences of contract structure, contracting process, and service complexity on supplier performance ' , International Journal of Operations and Production Management , vol. 39 , no. 4 , pp. 525-549 . https://doi.org/10.1108/IJOPM-12-2016-0756 en
dc.identifier.issn 0144-3577
dc.identifier.other PURE UUID: ed473313-722f-4f50-bc91-15156aeaeba2
dc.identifier.other PURE ITEMURL: https://research.aalto.fi/en/publications/ed473313-722f-4f50-bc91-15156aeaeba2
dc.identifier.other PURE LINK: http://www.scopus.com/inward/record.url?scp=85063589773&partnerID=8YFLogxK
dc.identifier.other PURE FILEURL: https://research.aalto.fi/files/53770417/10_1108_IJOPM_12_2016_0756.pdf
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/37799
dc.description.abstract Purpose: To build a more comprehensive understanding of factors affecting the success of service contracting, the purpose of this paper is to investigate the influences of service complexity, contract structure and contracting process on the buyer-perceived supplier performance in business-to-business (B2B) services. Design/methodology/approach: A research model is developed based on transaction cost economics and the research on service contracting. The model is tested by the survey data collected. Professional focus groups on LinkedIn are used to generate the list of potential respondents. The sample consists of 177 purchasing professionals from 25 countries. Findings: The results indicate that three major contract dimensions and follow-up management practices positively influence buyer-perceived supplier performance. Furthermore, service complexity amplifies the effects of incentives designed in the contract and the buyer’s follow-up contract management on perceived supplier performance. Research limitations/implications: The sample consists of respondents from 25 countries and provides good geographic coverage. However, the results should be generalized with caution because not all countries were represented equally. Practical implications: The study suggests a framework and guidelines for purchasing managers to improve the design and management of service contracts to secure good performance from their supplier. Originality/value: This paper contributes to understanding the performance-enhancing aspects of designing and monitoring service contracts in B2B contexts. It also adds to the knowledge of the role of service complexity in successful B2B service purchasing. en
dc.format.extent 41
dc.format.extent 1-41
dc.format.mimetype application/pdf
dc.language.iso en en
dc.publisher Emerald Group Publishing Ltd.
dc.relation.ispartofseries International Journal of Operations and Production Management en
dc.rights openAccess en
dc.title The influences of contract structure, contracting process, and service complexity on supplier performance en
dc.type A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä fi
dc.description.version Peer reviewed en
dc.contributor.department Department of Industrial Engineering and Management
dc.contributor.department LUT University
dc.subject.keyword Service purchasing
dc.subject.keyword Service contract
dc.subject.keyword Service complexity
dc.subject.keyword Perceived supplier performance
dc.subject.keyword B2B services
dc.subject.keyword Transaction Cost Economics
dc.identifier.urn URN:NBN:fi:aalto-201905062916
dc.identifier.doi 10.1108/IJOPM-12-2016-0756
dc.type.version acceptedVersion

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