From walls to experience – servitization of workplaces

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en Petrulaitiene, Vitalija Korba, Pia Nenonen, Suvi Jylhä, Tuuli Junnila, Seppo 2018-12-21T10:32:16Z 2018-12-21T10:32:16Z 2018-09
dc.identifier.citation Petrulaitiene , V , Korba , P , Nenonen , S , Jylhä , T & Junnila , S 2018 , ' From walls to experience – servitization of workplaces ' Facilities , vol. 36 , no. 9-10 . DOI: 10.1108/F-07-2017-0072 en
dc.identifier.issn 0263-2772
dc.identifier.issn 1758-7131
dc.identifier.other PURE UUID: 99003b8c-0f6c-4516-ab54-5cafec4d2816
dc.identifier.other PURE ITEMURL:
dc.identifier.other PURE LINK:
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dc.description.abstract Purpose: New ways of working challenge workplace management: increasing mobility and diminishing organizational boundaries require re-evaluation of both workplace design and service delivery. However, structures and processes of workplace management are still traditional, and managers, together with outsourced facility service providers, often do not succeed at fulfilling the needs of mobile employees. The aforementioned changes stimulate discussions in many areas in both industry and academy. Nevertheless, workplace literature from business perspective seems to be scarce. In this paper, the focus is on workplace service offering for mobile knowledge workers. This paper aims to study the current state of workplace servitization. To answer this, the authors identify value offering elements that are used in office business market to deliver workplace as a service. Design/methodology/approach: This study follows multiple case study methodology including five case studies. Primary data were collected through interviews with workplace service providers. Secondary data included observations and publicly available data. The authors took business model design approach to study selected business offerings. Findings: The results indicate that workplace business models include elements of servitization on various levels. Physical space is no longer the central offering in the office business; instead, it acts as a component on which the service portfolio is built. The highest value from workplace comes from experience-related service offerings. Originality/value: Academically, research contributes to the workplace management studies by providing servitization perspective to a topic previously approached with a more technical and psychological point of view. This study can also support service providers and customer organizations in their quest to make service provision more flexible and experience-oriented. en
dc.format.mimetype application/pdf
dc.language.iso en en
dc.relation.ispartofseries Facilities en
dc.relation.ispartofseries Volume 36, issue 9-10 en
dc.rights openAccess en
dc.subject.other Human Factors and Ergonomics en
dc.subject.other Architecture en
dc.subject.other Building and Construction en
dc.subject.other 520 Other social sciences en
dc.title From walls to experience – servitization of workplaces en
dc.type A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä fi
dc.description.version Peer reviewed en
dc.contributor.department Department of Built Environment
dc.contributor.department Real Estate Economics
dc.contributor.department Tampere University of Technology
dc.contributor.department Delft University of Technology
dc.subject.keyword Business models
dc.subject.keyword Facilities management services
dc.subject.keyword Mobile work
dc.subject.keyword Services
dc.subject.keyword Servitization
dc.subject.keyword Workplace
dc.subject.keyword Human Factors and Ergonomics
dc.subject.keyword Architecture
dc.subject.keyword Building and Construction
dc.subject.keyword 520 Other social sciences
dc.identifier.urn URN:NBN:fi:aalto-201812216701
dc.identifier.doi 10.1108/F-07-2017-0072
dc.type.version acceptedVersion

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