How patients talk about care? identifying patient experience expressions from online discussions

Lahti, Lauri; Tenhunen, Henni; Nieminen, Marko

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dc.contributor	Aalto-yliopisto	fi
dc.contributor	Aalto University	en
dc.contributor.author	Lahti, Lauri
dc.contributor.author	Tenhunen, Henni
dc.contributor.author	Nieminen, Marko
dc.date.accessioned	2018-12-10T10:36:19Z
dc.date.available	2018-12-10T10:36:19Z
dc.date.issued	2018
dc.identifier.citation	Lahti , L , Tenhunen , H & Nieminen , M 2018 , How patients talk about care? identifying patient experience expressions from online discussions . in Building Continents of Knowledge in Oceans of Data : The Future of Co-Created eHealth - Proceedings of MIE 2018 . Studies in Health Technology and Informatics , vol. 247 , IOS PRESS , pp. 116-120 , Medical Informatics Europe Conference , Gothenburg , Sweden , 24/04/2018 . https://doi.org/10.3233/978-1-61499-852-5-116	en
dc.identifier.isbn	9781614998518
dc.identifier.issn	0926-9630
dc.identifier.issn	1879-8365
dc.identifier.other	PURE UUID: fe784a9b-38fd-4d4b-8973-21627766bc4f
dc.identifier.other	PURE ITEMURL: https://research.aalto.fi/en/publications/fe784a9b-38fd-4d4b-8973-21627766bc4f
dc.identifier.other	PURE FILEURL: https://research.aalto.fi/files/21095047/SHTI247_0116.pdf
dc.identifier.uri	https://aaltodoc.aalto.fi/handle/123456789/35371
dc.description.abstract	Patient experience is an emerging concept that supports the improvement of healthcare services through identified patient expectations and experiences. In addition to structured feedback through official channels, experiences about healthcare appear increasingly in digital services and social media. We explore a new patient experience harvesting process based on linguistic patterns to identify relevant expressions in online discussions about children's health. Our results from the analysis of 98 229 unique sentences suggests that the 7-step process can be useful in discovering patients' evaluations of their care experiences. We propose ways to extend the process to other care contexts by adjusting the semantic reference models.	en
dc.format.extent	5
dc.format.extent	116-120
dc.format.mimetype	application/pdf
dc.language.iso	en	en
dc.publisher	IOS Press
dc.relation.ispartof	European Medical Informatics Conference	en
dc.relation.ispartofseries	Building Continents of Knowledge in Oceans of Data	en
dc.relation.ispartofseries	Studies in Health Technology and Informatics	en
dc.relation.ispartofseries	Volume 247	en
dc.rights	openAccess	en
dc.title	How patients talk about care? identifying patient experience expressions from online discussions	en
dc.type	A4 Artikkeli konferenssijulkaisussa	fi
dc.description.version	Peer reviewed	en
dc.contributor.department	Department of Computer Science
dc.contributor.department	Department of Industrial Engineering and Management
dc.contributor.department	Professorship Nieminen M.
dc.identifier.urn	URN:NBN:fi:aalto-201812106386
dc.identifier.doi	10.3233/978-1-61499-852-5-116
dc.type.version	publishedVersion