Measuring the impact of design, service design and design thinking in organizations on different maturity levels

Björklund, Tua; Hannukainen, Pia; Manninen, Tuomas

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Measuring the impact of design, service design and design thinking in organizations on different maturity levels



Title:	Measuring the impact of design, service design and design thinking in organizations on different maturity levels
Author(s):	Björklund, Tua ; Hannukainen, Pia ; Manninen, Tuomas
Date:	2018
Language:	en
Pages:	12 500-511
Department:	Design Factory OP Financial Group
ISBN:	978-91-7685-237-8
Series:	Proceedings of the ServDes2018 Conference, Linköping Electronic Conference Proceedings, issue 150
ISSN:	1650-3686 1650-3740
Subject:	520 Other social sciences
Keywords:	design, design thinking, service design, metrics, design utilization, organizational maturity, legitimatization, development, The Design Ladder, 520 Other social sciences
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Citation: Björklund , T , Hannukainen , P & Manninen , T 2018 , Measuring the impact of design, service design and design thinking in organizations on different maturity levels . in A Meroni , A M Ospina Medina & B Villari (eds) , Proceedings of the ServDes2018 Conference . Linköping Electronic Conference Proceedings , no. 150 , LINKÖPING UNIVERSITY ELECTRONIC PRESS , pp. 500-511 , Service Design and Service Innovation Conference , Milano , Italy , 18/06/2018 .

Permanent link to this item: http://urn.fi/URN:NBN:fi:aalto-201812106354 Email this Export to RefWorks QR Code Print BibTex Tweet