Complexity Management in Service Businesses through Platform Adoption

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en Ardolino, M. Saccani, N. Eloranta, V. 2018-10-16T08:55:25Z 2018-10-16T08:55:25Z 2018-01-01
dc.identifier.citation Ardolino , M , Saccani , N & Eloranta , V 2018 , ' Complexity Management in Service Businesses through Platform Adoption ' IFAC-PapersOnLine , vol 51 , no. 11 , pp. 1329-1334 . DOI: 10.1016/j.ifacol.2018.08.347 en
dc.identifier.issn 2405-8963
dc.identifier.other PURE UUID: 8539544a-0952-4284-beb2-65bd179f4b52
dc.identifier.other PURE ITEMURL:
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dc.description.abstract In recent years, companies have started to offer solutions characterized by the presence of both products and services. This helps solving the challenges deriving from increased competition and market instability, through generation of new sources of competitive advantage. In the literature, this phenomenon is referred with the term “servitization”. Implementing a servitization strategy increases environmental complexity because of the growth in the number of interrelations and interactions of the activities taking place in the service processes, as well as interorganizational and intraorganizational relationships between the different actors. Platform has been identified as an organizational paradigm which may have potential to support companies in managing the increased complexity. However, studies about platform approaches with this focus are limited. Therefore, this study links the theoretical knowledge on complexity management with that of platforms, revealing the potentialities of platforms in managing complexity in service business context. Furthermore, based on the empirical findings from two case companies, the paper elaborates the mechanisms through which platforms can help companies to manage complexity through reducing and absorbing it. en
dc.format.extent 6
dc.format.extent 1329-1334
dc.format.mimetype application/pdf
dc.language.iso en en
dc.relation.ispartofseries IFAC-PapersOnLine en
dc.relation.ispartofseries Volume 51, issue 11 en
dc.rights openAccess en
dc.subject.other Control and Systems Engineering en
dc.subject.other 512 Business and management en
dc.title Complexity Management in Service Businesses through Platform Adoption en
dc.type A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä fi
dc.description.version Peer reviewed en
dc.contributor.department University of Brescia
dc.contributor.department Department of Management Studies
dc.subject.keyword complexity management
dc.subject.keyword platform
dc.subject.keyword service business
dc.subject.keyword servitization
dc.subject.keyword Control and Systems Engineering
dc.subject.keyword 512 Business and management
dc.identifier.urn URN:NBN:fi:aalto-201810165373
dc.identifier.doi 10.1016/j.ifacol.2018.08.347
dc.type.version publishedVersion

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