Conceptualising Benefits of User-Centred Design for Digital Library Services

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en Kautonen, Heli Nieminen, Marko 2018-08-01T13:30:14Z 2018-08-01T13:30:14Z 2018
dc.identifier.citation Kautonen , H & Nieminen , M 2018 , ' Conceptualising Benefits of User-Centred Design for Digital Library Services ' Liber Quarterly , vol 27 , no. 1 , pp. 1-34 . DOI: 10.18352/lq.10231 en
dc.identifier.issn 1435-5205
dc.identifier.other PURE UUID: 84021438-5cb7-47e9-add9-e11ae9c3fa62
dc.identifier.other PURE ITEMURL:
dc.identifier.other PURE FILEURL:
dc.description.abstract Libraries are increasingly adopting user-centred design (UCD) approaches to the development of their services for the benefit of customers. Less attention is paid to evaluating the activity of designing. To address this managerial question, we present a study that examines UCD performance in the context of digital library services' development. The study builds on the existing knowledge on library and design evaluation and examines the literature from two theoretical perspectives: performance management and temporalities. As the main contribution of this paper, we introduce the conceptual 360-Degree Temporal Benefits Model, which captures the situation where many stakeholders are involved in a design activity of a digital library service. Application of the model on two cases demonstrates that the stakeholders can assess the benefits of UCD very differently. We argue that the new model helps in framing the change from the measurable design benefits towards more ambitious and ambiguous public values. en
dc.format.extent 34
dc.format.extent 1-34
dc.format.mimetype application/pdf
dc.language.iso en en
dc.relation.ispartofseries Liber Quarterly en
dc.relation.ispartofseries Volume 27, issue 1 en
dc.rights openAccess en
dc.subject.other 113 Computer and information sciences en
dc.title Conceptualising Benefits of User-Centred Design for Digital Library Services en
dc.type A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä fi
dc.description.version Peer reviewed en
dc.contributor.department Aalto University
dc.contributor.department Department of Computer Science
dc.subject.keyword 113 Computer and information sciences
dc.identifier.urn URN:NBN:fi:aalto-201808014231
dc.identifier.doi 10.18352/lq.10231
dc.type.version publishedVersion

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