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Managing Robotic Process Automation: Opportunities and Challenges Associated with a Federated Governance Model

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dc.contributor Aalto University en
dc.contributor Aalto-yliopisto fi
dc.contributor.advisor Penttinen, Esko
dc.contributor.author Kämäräinen, Teemu
dc.date.accessioned 2018-06-27T09:53:27Z
dc.date.available 2018-06-27T09:53:27Z
dc.date.issued 2018
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/32257
dc.description.abstract In this thesis, I explore Robotic Process Automation governance through a qualitative case study. The chosen research method provides an extensive overview of opportunities and challenges in a federated governance model for RPA. In addition, several practices to mitigate noticed challenges in the chosen governance approach are provided. Hence, this study provides novel insights into RPA governance. In this study, case company’s federated governance model for RPA is described based on material available on the intranet and information gathered through expert interviews. This study evaluates implications of the selected federated governance model on software robots’ deployment and maintenance based on the held eight expert interviews. As a result, the study provides managerial implications of RPA governance for the case company that can be utilized in the development of RPA governance and other technology approaches that include similar characteristics. en
dc.format.extent 55 + 12
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.title Managing Robotic Process Automation: Opportunities and Challenges Associated with a Federated Governance Model en
dc.type G2 Pro gradu, diplomityö fi
dc.contributor.school Kauppakorkeakoulu fi
dc.contributor.school School of Business en
dc.contributor.department Tieto- ja palvelujohtamisen laitos fi
dc.subject.keyword robotic process automation en
dc.subject.keyword IT governance en
dc.subject.keyword business process automation en
dc.subject.keyword software robotics en
dc.identifier.urn URN:NBN:fi:aalto-201806273666
dc.type.ontasot Master's thesis en
dc.type.ontasot Maisterin opinnäyte fi
dc.programme Information and Service Management (ISM) en
dc.subject.helecon tietotalous fi
dc.subject.helecon ohjelmistot fi
dc.subject.helecon teknologia fi
dc.subject.helecon automaatio fi
dc.subject.helecon robotit fi
dc.subject.helecon tietohallinto fi
dc.ethesisid 17187
dc.location P1 I fi

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