Division of Activities and Tasks Orchestrating a Novel Public Transport Service

Abstract

The ongoing trend of outsourcing has resulted in re-division of activities and tasks between organizations to gain scale and scope economies. This development is enhanced in the current service economy, where a major part of workforce is in services. This paper focuses on division of activities, tasks and labour between organizations with specific emphasis on organising or orchestrating activities. The principles of division and orchestration are illustrated by an example of a novel public transport service providing demand-responsive mobility service.