Software engineering problems and their relationship to perceived learning and customer satisfaction on a software capstone project

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.author Vanhanen, Jari
dc.contributor.author Lehtinen, Timo O.A.
dc.contributor.author Lassenius, Casper
dc.date.accessioned 2018-02-09T10:07:40Z
dc.date.available 2018-02-09T10:07:40Z
dc.date.issued 2018-03-01
dc.identifier.citation Vanhanen , J , Lehtinen , T O A & Lassenius , C 2018 , ' Software engineering problems and their relationship to perceived learning and customer satisfaction on a software capstone project ' Journal of Systems and Software , vol 137 , pp. 50-66 . DOI: 10.1016/j.jss.2017.11.021 en
dc.identifier.issn 0164-1212
dc.identifier.issn 1873-1228
dc.identifier.other PURE UUID: e66cb2ad-6f04-4da9-892b-7dacfaf8ddf7
dc.identifier.other PURE ITEMURL: https://research.aalto.fi/en/publications/software-engineering-problems-and-their-relationship-to-perceived-learning-and-customer-satisfaction-on-a-software-capstone-project(e66cb2ad-6f04-4da9-892b-7dacfaf8ddf7).html
dc.identifier.other PURE LINK: http://www.scopus.com/inward/record.url?scp=85035038197&partnerID=8YFLogxK
dc.identifier.other PURE FILEURL: https://research.aalto.fi/files/16397775/1_s2.0_S0164121217302716_main.pdf
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/30019
dc.description.abstract In educational projects, having students encounter problems is desirable, if it increases learning. However, in capstone projects with industrial customers, negative effects problems can have on customer satisfaction must be considered. We conducted a survey in a capstone project course in order to study problems, learning and customer satisfaction related to eleven software engineering topics. On the average, students working in the managerial roles learned quite a lot about each topic, and the developers learned moderately, but the degree of learning varied a lot among the teams, and among the team members. The most extensively encountered problems were related to testing, task management, effort estimation and technology skills. The developers contributed quite a lot to solving problems with technology skills, but only moderately or less with other topics, whereas the managers contributed quite a lot with most of the topics. Contributing to solving problems increased learning moderately for most of the topics. The increases were highest with maintaining motivation and technology skills. Encountering problems with task management, customer expectations and customer communication affected customer satisfaction very negatively. When considering both learning and customer satisfaction, the best topics to encounter problems in were effort estimation, testing, and technology skills. en
dc.format.extent 17
dc.format.extent 50-66
dc.format.mimetype application/pdf
dc.language.iso en en
dc.relation.ispartofseries Journal of Systems and Software en
dc.relation.ispartofseries Volume 137 en
dc.rights openAccess en
dc.subject.other Software en
dc.subject.other Information Systems en
dc.subject.other Hardware and Architecture en
dc.subject.other 113 Computer and information sciences en
dc.title Software engineering problems and their relationship to perceived learning and customer satisfaction on a software capstone project en
dc.type A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä fi
dc.description.version Peer reviewed en
dc.contributor.department Professorship Lassenius C.
dc.contributor.department Academy of Finland
dc.contributor.department Department of Computer Science
dc.subject.keyword Capstone project
dc.subject.keyword Customer satisfaction
dc.subject.keyword Education
dc.subject.keyword Learning
dc.subject.keyword Problems
dc.subject.keyword Software engineering
dc.subject.keyword Software
dc.subject.keyword Information Systems
dc.subject.keyword Hardware and Architecture
dc.subject.keyword 113 Computer and information sciences
dc.identifier.urn URN:NBN:fi:aalto-201802091516
dc.identifier.doi 10.1016/j.jss.2017.11.021
dc.type.version publishedVersion


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