Using Topic Models to Improve Online Chat Based Customer Service



Title:	Using Topic Models to Improve Online Chat Based Customer Service
Author(s):	Haarlaa, Riiko
Date:	2017
Language:	en
Pages:	59
Department:	Tieto- ja palvelutalouden laitos
Thesis advisor(s):	Malo, Pekka
Keywords:	topic modeling, service management, text analytics, customer service
Controlled terms:	tietotalous, palvelut, asiakaspalvelu, kehitys, mallit, laatu
Location:	P1 I \| Archive number: 16092 \| Printed copy in Archive
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Permanent link to this item: http://urn.fi/URN:NBN:fi:aalto-201712208311 Email this Export to RefWorks QR Code Print BibTex Tweet