Using Topic Models to Improve Online Chat Based Customer Service
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Using Topic Models to Improve Online Chat Based Customer Service
Title:
Using Topic Models to Improve Online Chat Based Customer Service
Author(s):
Haarlaa, Riiko
Date:
2017
Language:
en
Pages:
59
Department:
Tieto- ja palvelutalouden laitos
Thesis advisor(s):
Malo, Pekka
Keywords:
topic modeling
,
service management
,
text analytics
,
customer service
Controlled terms:
tietotalous
,
palvelut
,
asiakaspalvelu
,
kehitys
,
mallit
,
laatu
Location:
P1 I | Archive number:
16092
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Permanent link to this item:
http://urn.fi/URN:NBN:fi:aalto-201712208311
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