No Gain without Pain: Feelings and Emotional Practices in an Information System Project

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.author Hekkala, Riitta
dc.contributor.author von Hellens, Liisa
dc.contributor.author Newman, MIchael
dc.date.accessioned 2017-11-21T13:35:29Z
dc.date.available 2017-11-21T13:35:29Z
dc.date.issued 2017
dc.identifier.citation Hekkala , R , von Hellens , L & Newman , M I 2017 , No Gain without Pain: Feelings and Emotional Practices in an Information System Project . in No Gain without Pain: Feelings and Emotional Practices in an Information System Project . IEEE , pp. 5133-5142 , Hawaii International Conference on System Sciences , Waikoloa , United States , 4-7 January . DOI: 10.24251/HICSS.2017.623 en
dc.identifier.isbn 9780998133102
dc.identifier.other PURE UUID: 37f0faec-b7ef-430f-899e-3434561923b5
dc.identifier.other PURE ITEMURL: https://research.aalto.fi/en/publications/no-gain-without-pain-feelings-and-emotional-practices-in-an-information-system-project(37f0faec-b7ef-430f-899e-3434561923b5).html
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/28778
dc.description.abstract This paper discusses an interpretive case study on feelings and emotions in an information systems (IS) project focusing on the subsequent emotional practices adopted by the IS project members. We analyzed the data from interviews with fourteen IS project members. The analysis revealed the connection between specific feelings (dissatisfaction, fear, irritation, blame, frustration, feeling of failure) and specific emotional practices in an IS project (using power, criticizing, airing the frustration, seeking support, adjusting situation/ adapting to unwanted situation, using black humor or sarcasm, gossiping, practicing avoidance or withdrawal). We discovered that vastly different emotional practices can relate to the same basic feeling experienced by IS project members, illuminating the humble origins of the destructive emotional practice that affects negatively the outcome of an IS project. Our study extends the current understanding of the role of feelings, and how feelings relate to emotional practices in an IS project. en
dc.format.extent 5133-5142
dc.language.iso en en
dc.relation.ispartof Hawaii International Conference on System Sciences en
dc.relation.ispartofseries No Gain without Pain: Feelings and Emotional Practices in an Information System Project en
dc.rights openAccess en
dc.subject.other 512 Business and management en
dc.title No Gain without Pain: Feelings and Emotional Practices in an Information System Project en
dc.type ToConference <genericType: Contribution <importModel: ContributionImportModel>> <importModel: ContributionImportModel> fi
dc.description.version Peer reviewed en
dc.contributor.department Department of Information and Service Management
dc.contributor.department Griffith University Queensland
dc.contributor.department University of Manchester
dc.subject.keyword emotions
dc.subject.keyword feelings
dc.subject.keyword qualitative case study
dc.subject.keyword 512 Business and management
dc.identifier.urn URN:NBN:fi:aalto-201711217599
dc.identifier.doi 10.24251/HICSS.2017.623
dc.type.version publishedVersion


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