User Experience and Usage of Mobile Services in Novel Contexts

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.advisor Kilkki, Kalevi, Dr., Aalto University, Department of Communications and Networking, Finland
dc.contributor.author Finley, Benjamin
dc.date.accessioned 2017-09-28T09:04:16Z
dc.date.available 2017-09-28T09:04:16Z
dc.date.issued 2017
dc.identifier.isbn 978-952-60-7608-9 (electronic)
dc.identifier.isbn 978-952-60-7609-6 (printed)
dc.identifier.issn 1799-4942 (electronic)
dc.identifier.issn 1799-4934 (printed)
dc.identifier.issn 1799-4934 (ISSN-L)
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/28077
dc.description.abstract Mobile devices and services are tightly woven into many aspects of modern society and culture. These devices and services fulfill diverse needs such as communication, information, and entertainment with an anywhere anytime philosophy. Despite this importance and ubiquity, mobile research has not thoroughly examined mobile usage and experience in all mobile contexts. Specifically, several understudied mobile contexts are novel and/or present practical difficulties for studying. This thesis explores three such contexts: multiple mobile devices (multidevice), multiple mobile networks, and long-term mobile services. Towards this goal, the thesis research leverages two unique empirical datasets collected from the USA and Finland and several modern simulation and statistical analysis methods including generalized logistic regression modeling and agent-based modeling. Given the diverse nature of the contexts, the research results are also diverse and primarily include context-specific insights. For example, for users with both smartphones and tablets, multidevice usage already represents a significant fraction (~50%) of all device usage time, therefore, illustrating the prevalence of such usage. Additionally, multidevice usage sessions show significant diversity thus emphasizing the need for multidevice apps to be highly personalized. In the multiple mobile network context, the user quality of experience benefits of fast switching between multiple networks are significant in most situations, whereas the benefits of using multiple networks simultaneously are more limited due to inefficient resource allocation. Finally, in the context of long-term mobile services, users satisfaction with such services at a given point in time depends partly on complex temporal phenomena spanning the service time frame such as the peak-end effect. Though even accounting for these phenomena only explains a fraction of the variation in user satisfaction thus motivating future research. Overall, the results present initial data points for these contexts that hopefully spur additional research and allow for more robust theory creation. Furthermore, several of the individual results are interesting for mobile ecosystem players such as consumers, national regulators, mobile network operators, and device vendors. en
dc.format.extent 81 + app. 95
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.publisher Aalto University en
dc.publisher Aalto-yliopisto fi
dc.relation.ispartofseries Aalto University publication series DOCTORAL DISSERTATIONS en
dc.relation.ispartofseries 173/2017
dc.relation.haspart [Publication 1]: B. Finley, K. Kilkki. Exploring Empirical Rank-Frequency Distributions Longitudinally through a Simple Stochastic Process. PLoS ONE, 9(4): e94920, April 2014. Fulltext at Aaltodoc: http://urn.fi/URN:NBN:fi:aalto-201705114240. DOI: 10.1371/journal.pone.0094920
dc.relation.haspart [Publication 2]: B. Finley, T. Soikkeli, K. Kilkki. Mobile Application Usage Concentration in a Multidevice World. In Proceedings of the 13th International Joint Conference on e-Business and Telecommunications, Lisbon, Portugal, pp. 40-51, July 2016. DOI: 10.5220/0005964000400051
dc.relation.haspart [Publication 3]: B. Finley, T. Soikkeli. Multidevice mobile sessions: A first look. Pervasive and Mobile Computing, 39C, pp. 267–283, August 2017. DOI: 10.1016/j.pmcj.2016.11.001
dc.relation.haspart [Publication 4]: B. Finley, E. Boz, K. Kilkki, J. Manner, A. Oulasvirta, H. Hämmäinen. Does network quality matter? A field study of mobile user satisfaction. Pervasive and Mobile Computing, 39C, pp. 80–99, August 2017. DOI: 10.1016/j.pmcj.2016.08.014
dc.relation.haspart [Publication 5]: B. Finley, A. Basaure. Benefits of Mobile End User Network Switching and Multihoming. Submitted to Computer Communications, April 2017.
dc.subject.other Telecommunications engineering en
dc.title User Experience and Usage of Mobile Services in Novel Contexts en
dc.type G5 Artikkeliväitöskirja fi
dc.contributor.school Sähkötekniikan korkeakoulu fi
dc.contributor.school School of Electrical Engineering en
dc.contributor.department Tietoliikenne- ja tietoverkkotekniikan laitos fi
dc.contributor.department Department of Communications and Networking en
dc.subject.keyword mobile QoE en
dc.subject.keyword novel mobile contexts en
dc.subject.keyword multiple mobile devices en
dc.subject.keyword multiple mobile networks en
dc.subject.keyword long term mobile service en
dc.identifier.urn URN:ISBN:978-952-60-7608-9
dc.type.dcmitype text en
dc.type.ontasot Doctoral dissertation (article-based) en
dc.type.ontasot Väitöskirja (artikkeli) fi
dc.contributor.supervisor Hämmäinen, Heikki, Prof., Aalto University, Department of Communications and Networking, Finland
dc.opn Egger-Lampl, Sebastian, Dr., Austrian Institute of Technology, Austria
dc.contributor.lab Network Economics en
dc.rev Kangasharju, Jussi, Prof., University of Helsinki, Finland
dc.rev Hoßfeld, Tobias, Prof., University of Duisburg-Essen, Germany
dc.date.defence 2017-10-13


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