Impacts of different trust types on interorganizational systems and switching costs: Multiple case studies

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.author Metsäntähti, Eemeli
dc.date.accessioned 2017-06-15T07:44:07Z
dc.date.available 2017-06-15T07:44:07Z
dc.date.issued 2011
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/26888
dc.description.abstract RESEARCH OBJECTIVES The thesis focuses on identifying the effects of two different trust types: competence-based trust and openness-based trust on the asset specificity three different interorganizational system resources: human knowledge, business processes and infrastructure. In addition, the effects of human knowledge and business process resources on switching costs will be examined. RESEARCH MODEL For constructing the framework, recent theories on information sharing in supply chain relationships and information sharing standards were used as a cornerstone. Electronic invoicing processes and standards were also considered in order to make it practically applicable. RESEARCH METHODOLOGY The empirical section includes multiple case studies of buyer-seller relationships. In the study, a qualitative research method of multiple case studies was utilized. The data was gathered from four different case companies in semi structured interviews as well as observing processes. Interviews were later transcribed for the analysis of results. MAIN FINDINGS The main findings of the thesis indicate that trust in general does not have an effect on business process resources. On the other hand it has a varying effect on human knowledge resources, but no effect on system infrastructure. Finally, because the effects of trust on the above resources was opposite to what the literature suggests, a generalization on switching costs can only be made that they exist to an intermediate level as well. KEYWORDS Interorganizational systems, trust, switching costs, information sharing en
dc.format.extent 101
dc.language.iso en en
dc.title Impacts of different trust types on interorganizational systems and switching costs: Multiple case studies en
dc.type G2 Pro gradu, diplomityö fi
dc.contributor.school Kauppakorkeakoulu fi
dc.contributor.school School of Business en
dc.contributor.department Tieto- ja palvelutalouden laitos fi
dc.contributor.department Department of Information and Service Economy en
dc.subject.keyword interorganizational systems
dc.subject.keyword trust
dc.subject.keyword switching costs
dc.subject.keyword information sharing
dc.identifier.urn URN:NBN:fi:aalto-201801181147
dc.type.dcmitype text en
dc.programme.major Logistiikka fi
dc.programme.major Logistics en
dc.type.ontasot Pro gradu tutkielma fi
dc.type.ontasot Master's thesis en
dc.subject.helecon logistiikka
dc.subject.helecon toimitusketju
dc.subject.helecon tietämyksenhallinta
dc.subject.helecon luottamus
dc.subject.helecon organisaatio
dc.subject.helecon prosessit
dc.ethesisid 14794
dc.date.dateaccepted 2011-06-16
dc.location P1 I


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