Choice of communication media in customer interactions and their effect on customer satisfaction

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dc.contributor Aalto University en
dc.contributor Aalto-yliopisto fi
dc.contributor.advisor Tuunainen, Virpi
dc.contributor.advisor Pöyry, Essi
dc.contributor.author Hakola, Okko
dc.date.accessioned 2017-06-13T08:14:45Z
dc.date.available 2017-06-13T08:14:45Z
dc.date.issued 2017
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/26819
dc.format.extent 53
dc.language.iso en en
dc.title Choice of communication media in customer interactions and their effect on customer satisfaction en
dc.type G2 Pro gradu, diplomityö fi
dc.contributor.school Kauppakorkeakoulu fi
dc.contributor.school School of Business en
dc.contributor.department Tieto- ja palvelutalouden laitos fi
dc.subject.keyword customer satisfaction en
dc.subject.keyword communication media en
dc.subject.keyword communication amount en
dc.subject.keyword media variety en
dc.subject.keyword media richness en
dc.subject.keyword multi-channel service en
dc.subject.keyword software-as-a-service en
dc.subject.keyword customer service en
dc.identifier.urn URN:NBN:fi:aalto-201706135578
dc.type.ontasot Master's thesis en
dc.type.ontasot Maisterin opinnäyte fi
dc.programme Information and Service Management (ISM) en
dc.subject.helecon tietotalous fi
dc.subject.helecon palvelut fi
dc.subject.helecon asiakaspalvelu fi
dc.subject.helecon tyytyväisyys fi
dc.subject.helecon asiakkaat fi
dc.subject.helecon ohjelmistot fi
dc.subject.helecon tietotekniikka fi
dc.subject.helecon asiakashallinta fi
dc.subject.helecon viestintä fi
dc.subject.helecon media fi
dc.ethesisid 15050
dc.location P1 I fi


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