The importance of awareness of nonverbal communication in leadership success: focus on American culture

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dc.contributor Aalto University en
dc.contributor Aalto-yliopisto fi
dc.contributor.advisor Black, Kate
dc.contributor.author Ngo, Tuan Anh
dc.date.accessioned 2017-05-11T10:20:09Z
dc.date.available 2017-05-11T10:20:09Z
dc.date.issued 2017
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/26099
dc.description.abstract Objectives This study aims to explore relevant leadership models that factor in the impact of nonverbal cues on perception of good leadership, to find which leadership qualities are perceived from which nonverbal behaviors, to and to propose what changes should be done to make recommendations for leadership development practice. Summary This empirical study was conducted with qualitative interview. The interview was administered to five participants who are U.S employees working in different industries, and who answered all of fifteen questions, which are mostly open ended questions. All fifteen questions are developed based on theories in literature review, and formulated with the structure of the theoretical framework in mind. Conclusions Nonverbal behaviors influence the way employees judge their leaders’ leadership qualities. Specifically, employees actively look for top qualities, which can be shown through several specific nonverbal cues. Overall, leaders’ ability to decode nonverbal signals is to some extent important for both their performance and ratings from employees, and it is suggested that there seems to be a connection between that ability and leaders’ chance of being promoted. Regarding current situation of firms in the interview, there seems to be a lack of training in nonverbal communication for leaders. en
dc.format.extent 61
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.title The importance of awareness of nonverbal communication in leadership success: focus on American culture en
dc.type G1 Kandidaatintyö fi
dc.contributor.school Kauppakorkeakoulu fi
dc.contributor.school School of Business en
dc.contributor.department Mikkelin kampus fi
dc.subject.keyword nonverbal en
dc.subject.keyword decode en
dc.subject.keyword emotion en
dc.subject.keyword leadership en
dc.subject.keyword communication en
dc.subject.keyword language en
dc.identifier.urn URN:NBN:fi:aalto-201705114535
dc.type.ontasot Bachelor's thesis en
dc.type.ontasot Kandidaatintyö fi
dc.programme (Mikkeli) Bachelor’s Program in International Business en


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