The Barriers and Enablers of Co-design for Services

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en Pirinen, Antti 2017-04-20T10:12:45Z 2017-04-20T10:12:45Z 2016-12-31
dc.identifier.citation Pirinen , A 2016 , ' The Barriers and Enablers of Co-design for Services ' , International Journal of Design , vol. 10 , no. 3 , pp. 27-42 . < > en
dc.identifier.issn 1991-3761
dc.identifier.issn 1994-036X
dc.identifier.other PURE UUID: 09d1150c-9bcd-4083-91af-6c40cb458731
dc.identifier.other PURE ITEMURL:
dc.identifier.other PURE LINK:
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dc.description.abstract As interest towards co-design for services in the public sector and in companies is growing, the benefits and challenges of applying it in organisations have become a topical issue. This article opens up factors that influence the success of co-design activities in the development of services among cross-disciplinary networks. It presents the findings from follow-up interviews assessing the impacts of six service co-design projects realised by a university with partners from healthcare, education and technology. The focus is on the barriers and enablers of co-design that the participants had encountered. The central findings are that a university-led service co-design project remains a superimposed activity with low impact on actual design decisions or core activities in the client organisations and that the utilisation of co-design greatly relies on individual, committed participants. Based on the empirical material, 20 barrier-enabler couples related to collaboration, the organisation, processes, implementation and methods are identified and described, the consideration of which can lead to more impactful service co-design practice. en
dc.format.extent 16
dc.format.extent 27-42
dc.format.mimetype application/pdf
dc.language.iso en en
dc.relation.ispartofseries INTERNATIONAL JOURNAL OF DESIGN en
dc.relation.ispartofseries Volume 10, issue 3 en
dc.rights openAccess en
dc.subject.other 6132 Visual arts and design en
dc.title The Barriers and Enablers of Co-design for Services en
dc.type A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä fi
dc.description.version Peer reviewed en
dc.contributor.department Department of Design
dc.subject.keyword Co-design
dc.subject.keyword Collaboration
dc.subject.keyword Design for services
dc.subject.keyword Organisational change
dc.subject.keyword 6132 Visual arts and design
dc.identifier.urn URN:NBN:fi:aalto-201704203622
dc.type.version publishedVersion

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