Practical guidelines for selecting a suitable Service Integration and Management (SIAM) model: findings from expert interviews and a case study
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Practical guidelines for selecting a suitable Service Integration and Management (SIAM) model: findings from expert interviews and a case study
Title:
Practical guidelines for selecting a suitable Service Integration and Management (SIAM) model: findings from expert interviews and a case study
Author(s):
Lehtonen, Ville
Date:
2017
Language:
en
Pages:
158
Department:
Tieto- ja palvelutalouden laitos
Thesis advisor(s):
Tinnilä, Markku; Bekkhus, Riitta
Keywords:
service integration and management
,
SIAM
,
multi-sourcing
,
IT service management
Controlled terms:
tietotalous
,
palvelut
,
integraatio
,
johtaminen
,
tietohallinto
,
mallit
Location:
P1 I | Archive number:
14946
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Permanent link to this item:
http://urn.fi/URN:NBN:fi:aalto-201704133393
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