Practical guidelines for selecting a suitable Service Integration and Management (SIAM) model: findings from expert interviews and a case study



Title:	Practical guidelines for selecting a suitable Service Integration and Management (SIAM) model: findings from expert interviews and a case study
Author(s):	Lehtonen, Ville
Date:	2017
Language:	en
Pages:	158
Department:	Tieto- ja palvelutalouden laitos
Thesis advisor(s):	Tinnilä, Markku; Bekkhus, Riitta
Keywords:	service integration and management, SIAM, multi-sourcing, IT service management
Controlled terms:	tietotalous, palvelut, integraatio, johtaminen, tietohallinto, mallit
Location:	P1 I \| Archive number: 14946 \| Printed copy in Archive
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Permanent link to this item: http://urn.fi/URN:NBN:fi:aalto-201704133393 Email this Export to RefWorks QR Code Print BibTex Tweet