Government-as-a-platform: enabling participation in a government service innovation ecosystem

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dc.contributor Aalto University en
dc.contributor Aalto-yliopisto fi
dc.contributor.advisor Turunen, Taija Reponen, Sara 2017-03-15T14:32:28Z 2017-03-15T14:32:28Z 2017
dc.description.abstract Platforms are revolutionizing every dimension of our economy, society and lives. They are changing boundaries, tasks and power structures of existing industry ecosystems as well as the nature of competition in different markets. The core driver for this transformation is that platforms provide potential for a new kind of value creation by allowing organizations to create entire ecosystems that leverage the expertise of a diverse pool of external complementors, resulting in an unprecedented scope of innovation. As a result, it has been suggested that government-as-a-platform, which is simply defined as a government service innovation ecosystem, could be a revolutionary solution for improving public service delivery. The most critical determinant of any platform’s success is its ability to attract participants to join and contribute to it, since on its own a platform cannot create value. The objective of this study was to discover how a government service innovation ecosystem, government-as-a-platform, should be designed so that different groups of actors, such as public and private sector organizations, would want to contribute to it, and generate innovative solutions for delivering public services in an improved way. The empirical part of this study was conducted as an embedded single case study focusing on the healthcare industry. Research data was collected through semi-structured thematic interviews with Finnish public and private sector actors representing different sides of the platform. Data analysis was performed as an iterative process, which included transcription, categorization and coding, and eventually synthesis of the data. Furthermore, the research findings were compared with existing literature to improve the validity and conceptual level of the findings. The research findings demonstrate that a platform that is open, flexible, transparent and accessible attracts participation. More specifically, convenience in terms of quick, easy and agile processes, as well as information about the platform is critical for platform contribution. In terms of participant motivations, company recognition, learning, knowledge sharing and contribution to the greater good were discovered to drive platform participation. In addition, the research findings revealed that factors related to benefits provided by the platform, such as market access and operational efficiencies, encourage platform participation. Finally, it was noted that a supporting infrastructure, which consists of processes, organizational structures, regulation, leadership and a common vision should be in place to facilitate the existence of platforms. en
dc.format.extent 113
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.title Government-as-a-platform: enabling participation in a government service innovation ecosystem en
dc.type G2 Pro gradu, diplomityö fi Kauppakorkeakoulu fi School of Business en
dc.contributor.department Johtamisen laitos fi
dc.subject.keyword platform en
dc.subject.keyword platform ecosystem en
dc.subject.keyword digitalization en
dc.subject.keyword innovation en
dc.subject.keyword public services en
dc.subject.keyword government en
dc.identifier.urn URN:NBN:fi:aalto-201703152919
dc.type.ontasot Master's thesis en
dc.type.ontasot Maisterin opinnäyte fi
dc.programme Strategy en
dc.subject.helecon johtaminen fi
dc.subject.helecon strategia fi
dc.subject.helecon julkiset palvelut fi
dc.subject.helecon digitaalitekniikka fi
dc.subject.helecon alusta fi
dc.subject.helecon ketteryys fi
dc.subject.helecon innovaatiot fi
dc.subject.helecon ekosysteemit fi
dc.ethesisid 14913
dc.location P1 I fi

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