Impact of Cloud Computing on Business Process Outsourcing - Case: Accounting in Small and Medium-sized Enterprises

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.advisor Penttinen, Esko, Prof., Aalto University, Department of Information and Service Economy, Finland
dc.contributor.author Asatiani, Aleksandre
dc.date.accessioned 2016-10-17T09:01:30Z
dc.date.available 2016-10-17T09:01:30Z
dc.date.issued 2016
dc.identifier.isbn 978-952-60-6946-3 (electronic)
dc.identifier.isbn 978-952-60-6947-0 (printed)
dc.identifier.issn 1799-4942 (electronic)
dc.identifier.issn 1799-4934 (printed)
dc.identifier.issn 1799-4934 (ISSN-L)
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/22983
dc.description.abstract Cloud computing is a model for providing on-demand access to a shared pool of computational resources in a cost-efficient and convenient manner, involving minimal interaction with the cloud provider. Within the last eight years cloud computing has evolved from a promising, emerging technology to a credible alternative for fulfilling organizations' IT needs. Previous research has addressed a variety of issues including cloud sourcing and implementation in organizations. However, there is a gap in our understanding when it comes to the implications of cloud-based information systems on business process outsourcing (BPO). The objective of this dissertation is to contribute to the understanding of how the introduction of cloud-based-information systems affects BPO arrangements. The context of this research is professional business-to-business (B2B) services outsourcing by small and medium-sized enterprises (SME). This setting is depicted as an outsourcing triangle, which includes a client company, a professional service provider, and a cloud-based information system. The four essays included in this dissertation investigate the implications of cloud computing from the perspective of the three sides of the triangle. The first essay seeks to understand factors behind cloud computing adoption in organizations. The second and third essays investigate the outsourcing patterns of client companies and BPO decision-making in the context of cloud-based information systems. Finally, the fourth essay addresses changes in the organization of professional service providers. The main theoretical contributions of the dissertation include (1) a revised cloud computing adoption framework, (2) a conceptualization of the outsourcing continuum, (3) an enhanced understanding of transaction costs in the cloud context, and (4) a framework of virtual organization for professional B2B service providers. For practitioners, this dissertation offers a set of guidelines for the implementation of cloud-based information systems in BPO arrangements, and the reorganization of work to suit the technology. en
dc.format.extent 96 + app. 66
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.publisher Aalto University en
dc.publisher Aalto-yliopisto fi
dc.relation.ispartofseries Aalto University publication series DOCTORAL DISSERTATIONS en
dc.relation.ispartofseries 154/2016
dc.relation.haspart [Essay 1]: Asatiani, A. (2015). Why Cloud? - A Review of Cloud Adoption Determinants in Organizations. In Proceedings of the 23rd European Conference on Information Systems (ECIS), Münster, Germany, (pp. 1-17). The full text of the essay is incuded in the pdf file of the dissertation.
dc.relation.haspart [Essay 2]: Asatiani, A. & Penttinen, E. (2016). Profiling Outsourcers of Professional Services – An Exploratory Study on SMEs. In Proceedings of the 24th European Conference on Information Systems (ECIS), Istanbul, Turkey, (pp. 1-16). The full text of the essay is incuded in the pdf file of the dissertation.
dc.relation.haspart [Essay 3]: Asatiani, A., Apte, U., Penttinen, E., Rönkkö, M., & Saarinen, T. (Unpublished). Cloud Users Outsourcing Professional B2B Services: An Empirical Study on SMEs.
dc.relation.haspart [Essay 4]: Asatiani, A. & Penttinen, E. (Unpublished). Organizing for Virtual Work – Strategies for Coping Without Physical Space.
dc.subject.other Computer science en
dc.subject.other Management en
dc.subject.other Organisations, Corporations en
dc.title Impact of Cloud Computing on Business Process Outsourcing - Case: Accounting in Small and Medium-sized Enterprises en
dc.type G5 Artikkeliväitöskirja fi
dc.contributor.school Kauppakorkeakoulu fi
dc.contributor.school School of Business en
dc.contributor.department Tieto- ja palvelutalouden laitos fi
dc.contributor.department Department of Information and Service Economy en
dc.subject.keyword cloud computing en
dc.subject.keyword business process outsourcing en
dc.subject.keyword adoption en
dc.subject.keyword transaction costs en
dc.subject.keyword virtual work en
dc.subject.keyword professional services en
dc.subject.keyword SME en
dc.subject.keyword accounting en
dc.subject.keyword information systems en
dc.subject.keyword decision making en
dc.identifier.urn URN:ISBN:978-952-60-6946-3
dc.type.dcmitype text en
dc.type.ontasot Doctoral dissertation (article-based) en
dc.type.ontasot Väitöskirja (artikkeli) fi
dc.opn Kotlarsky, Julia, Prof., Aston University, UK
dc.contributor.lab Real-Time Economy competence center en


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