Critical success factors for spend analytics

Abstract

This is a research into the critical success factors for spend analytics. We examine which organizational and technical factors are influencing spend analytics success. Furthermore, we define spend analytics success and we are researching the factors that are behind the currently low success rate of spend analytics implementation. By means of semi structured interviews with representatives of companies involved with spend analytics, we discovered four organizational and five technical factors that influence spend analytics success, and we find data quality to be the factor that is mostly behind the low success rate of currently implemented spend analytics solutions. In addition, we develop a model for spend analytics success that can serve as a foundation for further research into spend analytics, and can provide a blueprint for companies involved with spend analytics (implementation).