Performance management framework appraisal of the United Nations Property Management Unit (PMU): A case of the Department of Field Support (DFS), United Nations Headquarters, New York USA.

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en Aduadjei, John Opoku 2016-06-14T06:00:59Z 2016-06-14T06:00:59Z 2015
dc.description.abstract Purpose: The United Nations (UN) Property Management Unit (PMU) under the Logistics Support Division (LSD) of the Department of Field Support (DFS), in exercising effective stewardship over United Nations Owned Equipment (UNOE), sought to develop a Property Management Performance Management Framework. The present research was written to assess the current performance of the Property Management Performance Management Framework (PMPMF) and suggest further improvements. The scope of the PMPMF was also envisioned to be expanded to include other services with emphasis on the overall end to end processes of DFS/UN supply chain. Design/Methodology/Approach: Both qualitative and quantitative based approaches were adopted in this study. Several Academic literatures were reviewed to develop a robust performance management framework, TOTS Canvas. KPI categorization under the TOTS Canvas includes: Technological, Operational, Tactical and Strategic (TOTS). Findings: The research provides a novel framework for measuring the overall end to end processes within organizations with special emphasis on supply chain. The research results showed, that 91.2% of the users of the framework agree that the PMPMF has helped their missions to exercise good stewardship over UN assets. Consequently some benchmarking KPIs were identified and deemed as very significant to PMU/LSD/DFS/UNHQ end-to-end Supply Chain. These KPIs were categorized under eight sub-groupings. Other services under LSD were also identified to be included in the expansion of the current PMPMF. Research Limitations/Implications: Future studies can be conducted to validate the TOTS Canvas in different organizational settings.The envisioned end to end processes of the United Nations supply chain is still ongoing, certain Organizational principles might not be applicable in the near future so it will be vital to conduct further researches to validate the results and findings of this present research. Practical Implications: The thesis provides robust practical contribution applicable to mainstream supply chain performance management initiatives. This is achievable by applying the TOTS Canvas offered in this research. Practitioners and researchers who seek to identify an extensive end to end performance management involving several downstream and upstream processes can apply the TOTS Canvas Originality/Value: To the candid knowledge of the researcher, the categorizations of KPIs have not been done in a way reflecting the TOTS Canvas. It's tested with United Nations Supply Chain and proven relevant to PMU/LSD/DFS PMPMF. en
dc.format.extent 111
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.title Performance management framework appraisal of the United Nations Property Management Unit (PMU): A case of the Department of Field Support (DFS), United Nations Headquarters, New York USA. en
dc.type G2 Pro gradu, diplomityö fi Kauppakorkeakoulu fi School of Business en
dc.contributor.department Tieto- ja palvelutalouden laitos fi
dc.contributor.department Department of Information and Service Economy en
dc.subject.keyword Performance Management
dc.subject.keyword Performance Measurement
dc.subject.keyword Performance Management Framework
dc.subject.keyword United Nations
dc.subject.keyword Property Management
dc.subject.keyword UNHQ
dc.subject.keyword USA
dc.subject.keyword Department of Field Support (DFS)
dc.subject.keyword Supply Chain KPIs
dc.subject.keyword SCOR
dc.subject.keyword TOTS Canvas
dc.identifier.urn URN:NBN:fi:aalto-201609083362
dc.type.dcmitype text en
dc.programme.major MSc program in Information and Service Management fi
dc.programme.major MSc program in Information and Service Management en
dc.type.ontasot Pro gradu tutkielma fi
dc.type.ontasot Master's thesis en
dc.subject.helecon tietotalous
dc.subject.helecon knowledge economy
dc.subject.helecon tulos
dc.subject.helecon return
dc.subject.helecon johtaminen
dc.subject.helecon management
dc.subject.helecon YK
dc.subject.helecon UN
dc.subject.helecon omaisuus
dc.subject.helecon property
dc.subject.helecon toimitusketju
dc.subject.helecon supply chain
dc.ethesisid 14327 2015-10-16
dc.location P1 I

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