Title: | Underpinnings of User Participation in Innovation on Online Communication Platforms |
Author(s): | Kaur, Puneet |
Date: | 2016 |
Language: | en |
Pages: | 101 + app. 143 |
Department: | Tuotantotalouden laitos Department of Industrial Engineering and Management |
ISBN: | 978-952-60-6831-2 (electronic) 978-952-60-6830-5 (printed) |
Series: | Aalto University publication series DOCTORAL DISSERTATIONS, 102/2016 |
ISSN: | 1799-4942 (electronic) 1799-4934 (printed) 1799-4934 (ISSN-L) |
Supervising professor(s): | Rajala, Risto, Prof., Aalto University, Department of Industrial Engineering and Management, Finland |
Thesis advisor(s): | Westerlund, Mika, Prof., Carleton University, Canada; Chen, Sufen, Prof., National Taiwan University of Science and Technology (NTUST), Taiwan |
Subject: | Communication, Consumption, Services |
Keywords: | continued service usage, user innovation, user participation, user retention, online brand community, social media |
Archive | yes |
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Abstract:The aim of this dissertation is to advance the understanding of the motivational and behavioral factors affecting user participation in innovation on online communication platforms. In particular, social networking service (SNS)-based brand communities (such as Facebook) have been recognized as effective platforms for practicing user innovation, and they are very popular among small, medium and large organizations. However, these platforms suffer from two major challenges, user retention and continuous user participation. Prior literature has paid little attention to understanding these important issues of user participation in the innovation process. Therefore, this dissertation aims to fill these gaps by investigating different factors that affect user participation and retention in innovation on SNS-based brand communities.
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Parts:[Publication 1]: Kaur, P., Dhir, A., Chen, S., & Rajala, R. (2016). Flow in Context: Development and Validation of a Flow Experience Instrument for Social Networking. Computers in Human Behavior, 59, 358-367. DOI: 10.1016/j.chb.2016.02.039 View at Publisher [Publication 2]: Kaur, P., Dhir, A., Chen, S., & Rajala, R. (2016). Understanding online regret experience using the theoretical lens of flow experience. Computers in Human Behavior, 57, 230-239. DOI: 10.1016/j.chb.2015.12.041 View at Publisher [Publication 3]: Kaur, P. (2016). Underpinnings of User Participation in Service Provider-hosted Online Communities. In Press, Service Science[Publication 4]: Kaur, P., Dhir, A., Rajala, R., & Dwivedi, Y. (2016) Understanding motives behind continued usage of Facebook-based brand communities. (Under Review)[Publication 5]: Kaur, P., Dhir, A., & Rajala, R. (2016) Assessing Flow Experience in Social Networking Sites: An Instrument Development and Validation Approach. In Press, Computers in Human Behavior |
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