Studying the relationship between service and IT capability and performance of third-party logistics providers in Finland

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.author Gröhn, Erika
dc.date.accessioned 2015-11-04T13:21:07Z
dc.date.available 2015-11-04T13:21:07Z
dc.date.issued 2015
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/18321
dc.description.abstract According to the resource-based view (RBV) of firms, resource or capability can be regarded as the key strategic means of acquiring sustained competitive advantage. In order to fully exploit business opportunities and serve the needs of customers, firms should understand their core capabilities. The RBV can provide a theoretical framework to examine the effects of capabilities on firm performance, and recently it has been increasingly employed in logistics management studies. The purpose of this master's thesis is to explore the capabilities and performance of companies known as 3PL providers. The concept of 3PL provider involves the use of external companies to perform logistics functions, such as distribution, warehousing and customs clearance, that have traditionally been performed within an organization. The thesis seeks to find out if the RBV can explain the relationship between 3PL providers' service and IT capabilities and their operational and financial performance. The thesis is carried out as a survey research with the aim to provide empirical evidence for the use of RBV in Finland's 3PL provider industry. Data is collected from 3PL providers operating in Finland with the help of a web-based questionnaire. Among 910 companies fulfilling the participation criteria, further 113 were randomly chosen as respondents. From this sample, altogether 52 responses were collected and analyzed. The results identify the most satisfactory capabilities and indicate performance level as perceived by the respondents. The results also show that 3PL providers having IT capabilities in place have better operational and financial performance. IT capabilities can also be used to support and facilitate service capabilities, which leads to improved performance. These results are in line with the findings by other researchers. Since it was empirically proven by the results of this thesis that RBV can explain the relationship between capabilities and performance, companies should pay attention to identifying and actively developing their internal capabilities in order to attain competitive advantage with respect to competitors. Thus, the study findings have important implications both for researcher and managers. en
dc.format.extent 63
dc.language.iso en en
dc.title Studying the relationship between service and IT capability and performance of third-party logistics providers in Finland en
dc.type G2 Pro gradu, diplomityö fi
dc.contributor.school Kauppakorkeakoulu fi
dc.contributor.school School of Business en
dc.contributor.department Tieto- ja palvelutalouden laitos fi
dc.contributor.department Department of Information and Service Economy en
dc.subject.keyword 3PL
dc.subject.keyword RVB
dc.subject.keyword capability
dc.subject.keyword performance
dc.subject.keyword competitive advantage
dc.identifier.urn URN:NBN:fi:aalto-201511054892
dc.type.dcmitype text en
dc.programme.major MSc program in Information and Service Management en
dc.programme.major MSc program in Information and Service Management fi
dc.type.ontasot Master's thesis en
dc.type.ontasot Pro gradu tutkielma fi
dc.subject.helecon tietojärjestelmät
dc.subject.helecon information systems
dc.subject.helecon tietotalous
dc.subject.helecon knowledge economy
dc.subject.helecon tietotekniikka
dc.subject.helecon information technology
dc.subject.helecon palvelut
dc.subject.helecon service
dc.subject.helecon suorituskyky
dc.subject.helecon efficiency
dc.subject.helecon logistiikka
dc.subject.helecon logistics
dc.ethesisid 13995
dc.date.dateaccepted 2015-04-08
dc.location P1 I


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