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Exploring users' knowledge sharing intentions in firm-hosted commercial online communities

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dc.contributor Aalto University en
dc.contributor Aalto-yliopisto fi
dc.contributor.author Hannuksela, Juha
dc.date.accessioned 2011-11-14T11:23:09Z
dc.date.available 2011-11-14T11:23:09Z
dc.date.issued 2009
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/177
dc.description.abstract Research purpose and objectives The purpose of this study is to find out the factors affecting users’ knowledge sharing intentions in online communities. More specifically, the research context is firm-hosted commercial online communities for service support, in which the host firm’s customers interact to solve each other’s problems. The objective of the theoretical part is to provide understanding of the three main elements of the study: online communities, knowledge sharing and social exchange theory. The objective of the empirical part is to formulate a model and test it to examine the online community users’ knowledge sharing intentions. Consequently, based on the literature review, a conceptual research model is built and tested in the empirical part of the study. Methodology The study was conducted as an exploratory quantitative study. A conceptual research model utilizing social exchange theory was created based on earlier research. Benefit and costs factors affecting the knowledge contribution intention were identified through earlier literature on social exchange theory. To empirically explore the model, a questionnaire was designed, which was then run as an online survey on a large internet company’s web site for close to two weeks. The final sample for this study contains 199 self-reported responses from randomly selected survey respondents. After the data collection, statistical analyses were performed on the data. The main analytical method was factor analysis. Findings The findings suggest that the sharing activity itself and helping others is interesting, and the respondents benefit from the informational and instrumental value provided by the online community. Therefore, the perceived intrinsic benefits are the main motivators for users’ knowledge sharing intentions. In addition, the users do not act out of narrow self-interest, but feel moral obligation to give something back to the community. The most important individual drivers of the sharing intention in the context of firm-hosted commercial online communities for service support are enjoyment in helping others and purposive value, followed by reciprocity, enjoyment in influencing the host firm and knowledge self-efficacy. Additionally, effort as a cost factor is not a significant inhibitor of the knowledge sharing intention. Furthermore, the two-factor solution produced by the factor analysis supports the existence of the social exchange benefit and cost elements employed in the conceptual research model. en
dc.format.extent 94
dc.language.iso en en
dc.title Exploring users' knowledge sharing intentions in firm-hosted commercial online communities en
dc.type G2 Pro gradu, diplomityö fi
dc.contributor.school Kauppakorkeakoulu fi
dc.contributor.school School of Economics en
dc.contributor.department Department of Business Technology en
dc.contributor.department Liiketoiminnan teknologian laitos fi
dc.subject.keyword information networks
dc.subject.keyword tietoverkot
dc.subject.keyword information systems
dc.subject.keyword tietojärjestelmät
dc.subject.keyword knowledge
dc.subject.keyword tieto
dc.subject.keyword social media
dc.subject.keyword sosiaalinen media
dc.identifier.urn URN:NBN:fi:aalto-201111151089
dc.type.dcmitype text en
dc.programme.major Information Systems Science en
dc.programme.major Tietojärjestelmätiede fi
dc.type.ontasot Master's thesis en
dc.type.ontasot Pro gradu tutkielma fi
dc.subject.helecon tietojärjestelmät
dc.subject.helecon information systems
dc.subject.helecon internet
dc.subject.helecon internet
dc.subject.helecon palvelut
dc.subject.helecon service
dc.subject.helecon sosiaalinen media
dc.subject.helecon social media
dc.subject.helecon yhteisöt
dc.subject.helecon communities
dc.subject.helecon tietämyksenhallinta
dc.subject.helecon knowledge management
dc.ethesisid 12045
dc.date.dateaccepted 2009-03-17
dc.location P1 I
local.aalto.openaccess no
local.aalto.idthes 12045


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