Applying service design tools to improve service quality in small organizations

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.advisor Novotny, Tomas
dc.contributor.author Taskin, Berkay
dc.date.accessioned 2015-07-01T08:18:32Z
dc.date.available 2015-07-01T08:18:32Z
dc.date.issued 2014
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/17118
dc.format.extent x + 88 s. + liitt. 12 s.
dc.language.iso en en
dc.title Applying service design tools to improve service quality in small organizations en
dc.type G2 Pro gradu, diplomityö fi
dc.contributor.school Perustieteiden korkeakoulu fi
dc.contributor.department Tietotekniikan laitos fi
dc.subject.keyword service en
dc.subject.keyword service design en
dc.subject.keyword service touchpoints en
dc.subject.keyword service quality en
dc.identifier.urn URN:NBN:fi:aalto-201507013760
dc.type.dcmitype text en
dc.programme.major Tietojenkäsittelyoppi fi
dc.programme.mcode T-76
dc.type.ontasot Diplomityö fi
dc.type.ontasot Master's thesis en
dc.contributor.supervisor Kauppinen, Marjo


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