Applying service design tools to improve service quality in small organizations



Title:	Applying service design tools to improve service quality in small organizations
Author(s):	Taskin, Berkay
Date:	2014
Language:	en
Pages:	x + 88 s. + liitt. 12 s.
Department:	Tietotekniikan laitos
Major/Subject:	Tietojenkäsittelyoppi
Supervising professor(s):	Kauppinen, Marjo
Thesis advisor(s):	Novotny, Tomas
Keywords:	service, service design, service touchpoints, service quality
Location:	Archive
	OEVS yes
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Permanent link to this item: http://urn.fi/URN:NBN:fi:aalto-201507013760 Email this Export to RefWorks QR Code Print BibTex Tweet