Stakeholder collaboration in community-based organizations (CBOs): The case of a sanitation CBO working in Dar es Salaam, Tanzania

 |  Login

Show simple item record

dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en Guzman Figueroa, Nathaly 2015-05-06T11:43:09Z 2015-05-06T11:43:09Z 2015
dc.description.abstract This thesis focuses on the study of the stakeholder relations of PHAST Ujenzi, a community-based organization (CBO) that provides sanitation services in a slum area of Dar es Salaam, Tanzania. My research aims at describing how this CBO has established and maintained relations with different stakeholders, and it looks for highlighting interests, benefits, and challenges in such collaborations. Additionally, my study aims at contributing to the Stakeholder Theory literature, by providing relevant information on how Non Profit Organizations, in particular CBOs, build up relations and collaborate with different stakeholders. Thus, I will revise the main ideas proposed by stakeholder theory concerning the stakeholder concept, stakeholder salience, and stakeholder management, and I will analyze to which extent these ideas can be applied when studying the stakeholder relationships of a CBO. In order to address the questions of this research, I make use of literature on stakeholder theory and on CBOs. The main research approach of this thesis is qualitative case study research by taking a single case study as unit of analysis. In addition, this study takes elements of the action research approach, as I have close relationship with the researched organization and my study might bring up certain actions and practices that could be implemented later on. In this thesis, I used two methods for collection of data. I collected data through in-depth semi-structured interviews carried out with members of the CBO and current stakeholders. In addition, I took field notes through participant observation in most relevant meetings/workshops where CBO and other actors interacted. This study revealed that PHAST Ujenzi is a CBO that emerged with the participation and support of different actors such as local authorities, community, and a local NGO who instantly became stakeholders. Currently, the group has direct and indirect relations with local CBOs/NGOs, suppliers, international donors and organizations, and media. By analyzing these CBO's stakeholder relations, it was possible to conclude that in some cases, stakeholder theory can serve to examine the stakeholder relationships of a CBO, even though this literature stream focuses mainly on business corporations. For example, similar than in businesses, a CBO would find it useful to relate with stakeholders because this might bring more organizational flexibility, more impactful products and services, and less probability of negative actions triggered by outsiders. In addition, attributes to identify salience of stakeholders (power, legitimacy, and urgency) and stakeholder management techniques such as bridging can also be relevant for CBOs. Nevertheless, some stakeholder theory elements should take into account CBOs' reality. For instance, CBO stakeholder models for identifying and for assessing salience might differ from the models proposed for corporations. Moreover, reasons that explain why to engage with stakeholders such as profit maximization and less competition are not as relevant when talking about CBOs. Finally, CBOs' stakeholder relations are strongly influenced by values and moral commandments since the moment they are established, which might not be the case for several business corporations. en
dc.format.extent 97
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.title Stakeholder collaboration in community-based organizations (CBOs): The case of a sanitation CBO working in Dar es Salaam, Tanzania en
dc.type G2 Pro gradu, diplomityö fi Kauppakorkeakoulu fi School of Business en
dc.contributor.department Johtamisen laitos fi
dc.contributor.department Department of Management Studies en
dc.subject.keyword Community-based organizations
dc.subject.keyword stakeholder
dc.subject.keyword stakeholder theory
dc.subject.keyword relationship
dc.subject.keyword collaboration
dc.subject.keyword salience
dc.subject.keyword influence
dc.subject.keyword stakeholder management
dc.subject.keyword slum
dc.identifier.urn URN:NBN:fi:aalto-201505072569
dc.type.dcmitype text en
dc.programme.major MSc Degree Programme in Creative Sustainability en
dc.programme.major Creative Sustainability -maisteriohjelma fi
dc.type.ontasot Master's thesis en
dc.type.ontasot Pro gradu tutkielma fi
dc.subject.helecon kestävä kehitys
dc.subject.helecon sustainable development
dc.subject.helecon ympäristöjohtaminen
dc.subject.helecon environmental management
dc.subject.helecon organisaatio
dc.subject.helecon organization
dc.subject.helecon yhteistyö
dc.subject.helecon cooperation
dc.ethesisid 13919 2015-04-07
dc.location P1 I

Files in this item

This item appears in the following Collection(s)

Show simple item record

Search archive

Advanced Search

article-iconSubmit a publication


My Account