Developing Expert Communications - Suggestions for improving creative design

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.author Jämsen, Tapani
dc.date.accessioned 2014-02-12T12:38:18Z
dc.date.available 2014-02-12T12:38:18Z
dc.date.issued 2011
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/12496
dc.description.abstract The initial motivation for my pro gradu thesis was a desire to investigate and develop the cooperation and communication between creative experts while working. I got the opportunity to do this in late summer 2009, when the reform of the webstore Veikkaus.fi was started. What we were facing was a giant project with a super busy schedule. Those involved were easily motivated to start thinking about how we could facilitate our cooperation by any means possible, for example, by developing our mutual communication and interaction. Interaction needed to run smoothly in the project’s multinational network of people with offices in different locations. Veikkaus’ Web10 reform employed nearly 200 people from five different countries and ten different companies at the maximum. The work was based on human-centred thinking, which creative experts used as a source of inspiration. They knew they were building services for customers and understood that the needs, thoughts, and understandings of these people should be taken into account in the creative planning work. Human-centred thinking is part of the toolkit of creative experts. The purpose of this pro gradu thesis is to enrich creative communities working with the new media by considering, e.g., second-order understanding, the relationship-constructed and constructivist perspectives, as well as the theme of trust, which I was inspired to investigate further during two lecture series given by philosopher Pekka Himanen in autumn 2010. Each of these issues is also central to the development of communication and interaction. The analysis centres on creative experts whose thoughts and feelings are in focus, running through the text. The experts reflect on their interactive skills, and discuss the significance of active listening and building of trust for cooperation. They talk about interaction during the creative design work in the Web10 project and the related cooperation. They also tell about their experiences of problems in communication and interaction, and give their views of how interaction and cooperation could be developed. Attached to this work, there is a Guide for communication during projects and creative cooperation at Veikkaus, including a checklist-like Model for thinking up a communication plan. en
dc.format.extent 110
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.subject.other New media en
dc.title Developing Expert Communications - Suggestions for improving creative design en
dc.type G2 Pro gradu, diplomityö fi
dc.contributor.school Taiteiden ja suunnittelun korkeakoulu fi
dc.contributor.school School of Arts, Design and Architecture en
dc.contributor.department Department of Media en
dc.contributor.department Median laitos fi
dc.subject.keyword Human-centred en
dc.subject.keyword second-order understanding en
dc.subject.keyword building trust en
dc.subject.keyword active listening en
dc.subject.keyword language of design en
dc.subject.keyword interactive skills en
dc.subject.keyword communication based on listening and understanding en
dc.identifier.urn URN:NBN:fi:aalto-201312128099
dc.type.ontasot Master's thesis en
dc.type.ontasot Maisterin opinnäyte fi
dc.contributor.supervisor Dean, Philip
dc.programme Master's Degree Programme in New Media en
dc.programme Uuden median maisteriohjelma fi


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