Assessing the Metrics: The Reliability of Remote Work Productivity Indicators

Abstract

The COVID-19 pandemic has accelerated the shift to work remotely across various industries, raising questions about reliability when measuring remote work productivity (RWP). With the pandemic fading, organisations face the decision of whether to bring employees back to the office or continue to offer remote work options.

This trend has led to increased research on remote work productivity (RWP), but standardised indicators and measurement methods have not been established. Utilising present studies in practice and assessing their reliability is challenging.

In this thesis, the literature review covers the current indicators used to measure remote work productivity (RWP) and assesses their reliability. In order to ensure comprehensive coverage of sources, the Systematic Literature Review (SLR) method is utilised. This approach aims to provide comprehensive insights into the accuracy of the current indicators used to measure productivity in a remote work environment. Furthermore, it offers guidance for organisations to optimise employees’ remote work productivity (RWP) and tools for future research.

In the reviewed literature, productivity is often measured through self-assessment surveys, but objective methods like counting tasks can also be used to measure productivity in remote work environments. However, such methods come with challenges, and no comprehensive method exists to measure Remote Work Productivity (RWP).