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Towards Peer-production in Public Services: cases from Finland

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.author Botero, Andrea (ed.)
dc.contributor.author Paterson, Andrew (ed.)
dc.contributor.author Saad-Sulonen, Joanna (ed.)
dc.date.accessioned 2013-12-10T10:01:15Z
dc.date.available 2013-12-10T10:01:15Z
dc.date.issued 2012
dc.identifier.isbn 978-952-60-4663-1 (electronic)
dc.identifier.issn 1799-4985 (electronic)
dc.identifier.issn 1799-4977 (printed)
dc.identifier.issn 1799-4977 (ISSN-L)
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/11830
dc.description.abstract Drawing from a case-study on Helsinki Home Care, the authors identify institutional impacts of new service development in the context of public service delivery, posed by the increasingly collaborative nature of service development and delivery. The authors illustrate the change through identification of characteristics embedded in the traditional professional logic, and the new service logic. With this, the paper contributes to the theoretical discussion on service innovation and collaborative service creation, showing that solely the technical, organizational or commercial perspectives are insufficient in understanding the service development process. This paper further widens the discussion about public service innovation using the institutional change framework. There are many challenges and opportunities in designing, developing and maintaining services for participatory modes of governance, not to mention their co-creation and peer-to-peer aspects. We ask what can be learned from the current research, and what is happening already beyond academia? With the aim to increase the opportunities for dialogue between the Finnish scene and the international context, we have gathered this collection of articles that deal broadly with the relationships between peer-to-peer dynamics, and public services. Most of the cases presented are illustrative of recent developments and discussions in Finnish society, however, also included are broader international perspectives, giving historical reflection and future-oriented speculation on how peer production might affect the structures of our society. en
dc.format.extent 124 + app. 8
dc.format.mimetype application/pdf
dc.language.iso en en
dc.publisher Aalto University en
dc.publisher Aalto-yliopisto fi
dc.relation.ispartofseries Aalto University publication series Crossover en
dc.relation.ispartofseries 15/2012
dc.subject.other Design en
dc.subject.other Consumption, Services en
dc.title Towards Peer-production in Public Services: cases from Finland en
dc.type C2 Toimitettu kirja, kokoomateos, konferenssijulkaisu tai lehden erikoisnumero fi
dc.contributor.school Taiteiden ja suunnittelun korkeakoulu fi
dc.contributor.school School of Arts, Design and Architecture en
dc.contributor.department Median laitos fi
dc.contributor.department Department of Media en
dc.subject.keyword public service en
dc.subject.keyword peer-to-peer en
dc.subject.keyword co-governance en
dc.subject.keyword p2p en
dc.subject.keyword service design en
dc.identifier.urn URN:ISBN:978-952-60-4663-1
dc.type.dcmitype text en


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