To trust or not to trust: Is trust a prerequisite for solving design quality problems?

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Journal Title
Journal ISSN
Volume Title
A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
Date
2021-04-03
Major/Subject
Mcode
Degree programme
Language
en
Pages
19
279-297
Series
Construction Management and Economics, Volume 39, issue 4
Abstract
Low trust levels among project parties are generally believed to harm construction project performance, but the role of trust in the context of information flow and solving design quality problems (DQP) remains understudied. Whereas lean design management research highlights the importance of managing information flow, few studies have investigated the association between trust, information flow and DQP (or any combination thereof). This exploratory study investigates the association between trust and information flow in design projects and how these factors influence design quality. The paper presents a conceptual framework based on existing research on building design management and trust in a project context. The framework is elaborated on and validated using a single case study approach with multiple sites. The results indicate that even though the trust trend in the project is somewhat negatively connected to the overall amount of work and work in progress of DQP, increasing trust is not a prerequisite for solving DQP and that owners and contractors can have opposite opinions on the trust level. This study contributes to ongoing discussions about trust, information flow and design management and suggests that teams should focus on improving communication and collaboration to compensate for low trust levels.
Description
Keywords
trust, lean, design management, information flow, design quality
Other note
Citation
Uusitalo, P, Lappalainen, E, Seppänen, O, Pikas, E, Peltokorpi, A, Menzhinskii, N & Piitulainen, M 2021, ' To trust or not to trust: Is trust a prerequisite for solving design quality problems? ', Construction Management and Economics, vol. 39, no. 4, pp. 279-297 . https://doi.org/10.1080/01446193.2020.1865553