Exploring the cognition and user experience of passengers in elevator entrapment scenarios

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Journal Title
Journal ISSN
Volume Title
Perustieteiden korkeakoulu | Master's thesis
Date
2022-08-22
Department
Major/Subject
Human-Computer Interaction and Design
Mcode
SCI3020
Degree programme
Master's Programme in ICT Innovation
Language
en
Pages
112 + 28
Series
Abstract
This thesis aims to gather knowledge about the cognitive side of elevator entrapments. Entrapments consist of an elevator car suddenly stopping and entrapping its contents inside. This research is motivated by the lack of existing literature on the human side of this phenomenon. Elevator design has been improving over the years in terms of safety and accessibility, but fundamental design choices still differ between geographical areas. This study and its methods follow the principles of user-centered design to focus on user experience while involving real users. UX knowledge is organized following the Atomic UX Research framework, alongside with deliverables to analyze the entrapment process. The most important conclusions are the following: 1) shortest rescue time is best, 2) communication is fundamental, 3) myths are a common source of anxiety and 4) automation brings disruptive improvements.
Description
Supervisor
Nieminen, Mika P.
Thesis advisor
Santos, Adalgisa
Keywords
elevator, user experience, human computer interaction, ucd, entrapment, atomic ux research
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