Requirements Elicitation for Wide Audience End-Users

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.author Tuunanen, Tuure
dc.date.accessioned 2013-10-31T09:53:35Z
dc.date.available 2013-10-31T09:53:35Z
dc.date.issued 2005
dc.identifier.isbn 951-791-911-5
dc.identifier.issn 1237-556X
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/11226
dc.description.abstract In this dissertation, we focused on gaining an understanding of what new problems arise in relation to eliciting the requirements of diverse and distributed end-users who are usually not within the reach of development team. This target group was defined as wide audience end-users (WAEUs). We applied design research as a research agenda for our study and our findings are derived from three distinct research phases. First, we recognized that it was important to reach the end-users, who are often left outside the development process. It was also acknowledged that these end-users were often not experts in the context of the technology or firm. Furthermore, in an attempt to facilitate communication between the different stakeholders, we proposed that considering end-user preferences was a key issue in the modeling of requirements. We should also be able to easily aggregate the requirements in order to support the presentation of requirements, which would facilitate the consensus making process. As a final point, an attempt should be made to integrate the technique into design practice. Second, we constructed a requirements elicitation technique to meet the presented requirements. The information systems (IS) planning technique was extended so as to facilitate the eliciting of WAEU requirements. We propose that by using the wide audience requirements elicitation (WARE) technique we can adequately understand the needs and desires of end users and thus support the decision making process. To support this claim, we present preliminary results from two case studies: Digia, Inc. and Helsingin Sanomat. Third, to rationalize the use of WARE, we have to understand in what situations we should consider using it. For this purpose, we suggest a theoretical model for managing requirements engineering risks. The model provides means for choosing resolution tactics for each project situation, prioritizing the use of techniques, while it also suggests how the compensation of techniques may affect project dynamics. The model distinguishes four specific situations in which we should consider using the WARE technique. In conclusion, we have theorized the problems faced by practitioners when developing information systems for wide audience end-users and constructed a technique to meet this challenge. Our theoretical model provides guidelines for selecting and using the different techniques. Finally, the research agenda offers guidance and direction for conducting further research en
dc.format.extent [276] s.
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.publisher Helsinki School of Economics en
dc.publisher Helsingin kauppakorkeakoulu fi
dc.relation.ispartofseries Acta Universitatis oeconomicae Helsingiensis. A fi
dc.relation.ispartofseries 250 fi
dc.title Requirements Elicitation for Wide Audience End-Users en
dc.type G4 Monografiaväitöskirja fi
dc.contributor.school Kauppakorkeakoulu fi
dc.contributor.school School of Business en
dc.identifier.urn URN:ISBN:951-791-911-5
dc.type.dcmitype text en
dc.programme.major Tietojärjestelmätiede fi
dc.programme.major Information Systems Science en
dc.type.ontasot Väitöskirja (monografia) fi
dc.type.ontasot Doctoral dissertation (monograph) en
dc.contributor.supervisor Saarinen, Timo, professor
dc.opn Lyytinen, Kalle, professor, Case Western Reserve University, Cleveland, OH, USA
dc.subject.helecon Tietotekniikka
dc.subject.helecon Tietojärjestelmät
dc.subject.helecon Riskienhallinta
dc.subject.helecon Mallit
dc.subject.helecon Information technology
dc.subject.helecon Information systems
dc.subject.helecon Risk management
dc.subject.helecon Models
dc.subject.helecon Wide audience end-users
dc.subject.helecon Requirements elicitation
dc.subject.helecon Requirements engineering
dc.subject.helecon Information systems development
dc.subject.helecon Contingency models
dc.date.defence 2005-04-06
dc.dissid 277
dc.identifier.bibid 317606


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