Effects of Quality of service on video-chat users

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dc.contributor Aalto-yliopisto fi
dc.contributor Aalto University en
dc.contributor.advisor Kilkki, Kalevi
dc.contributor.author Kebede, Selam
dc.date.accessioned 2013-10-14T10:33:07Z
dc.date.available 2013-10-14T10:33:07Z
dc.date.issued 2013-08-30
dc.identifier.uri https://aaltodoc.aalto.fi/handle/123456789/11095
dc.description.abstract The fundamental objective of this thesis is to single out the most influential quality and usability factors on video-chat services. The main reason for pursuing the research was that by discovering these specific quality factors engineers and scientists will be able to set the right priorities when they work on either improving or inventing a better quality of video-chat services. Even though, the complete study of human behavior is out of the scope of engineers and technologists, knowing the basic preferences of users towards the current digital communication media, such as video-chat services is significant. It is only when technologists understand the users’ behavior and their interaction with technology that they could improve or invent new products / services that consider the users’ overall experience. Therefore, this thesis has conducted basic behavioral and emotional studies by using method from the social sciences in order to give conclusions on the major technical quality factors that affect users most. en
dc.format.extent 59+17
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.title Effects of Quality of service on video-chat users en
dc.type G2 Pro gradu, diplomityö en
dc.contributor.school Sähkötekniikan korkeakoulu fi
dc.contributor.department Department of Communications and Networking en
dc.subject.keyword quality of service en
dc.subject.keyword quality of experience en
dc.subject.keyword flow-theory en
dc.subject.keyword technology acceptance en
dc.subject.keyword emotions en
dc.subject.keyword user behavior en
dc.identifier.urn URN:NBN:fi:aalto-201310157685
dc.programme.major Communications Ecosystem fi
dc.programme.mcode ETA3003 fi
dc.type.ontasot Diplomityö fi
dc.type.ontasot Master's thesis en
dc.contributor.supervisor Kilkki, Kalevi
dc.programme TLT - Master’s Programme in Communications Ecosystem fi
dc.location P1 fi


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