Abstract:
When we talk about user experience of automation at work, are we back to the 1980's when computers arrived to the workplaces and automated manual work? We seem to be playing the same record of understandability, usability and automation interaction today as 40 years ago when Human-Computer Interaction (HCI) research gained momentum by studying the same topics. This position paper reviews the HCI waves to explicate the new perspective we should take to user experience research in the 2020's.