Improvement of the information flow and information management related to customer service and development of the service management system



Title:	Improvement of the information flow and information management related to customer service and development of the service management system Asiakaspalveluun liittyvän tiedonkulun ja -hallinnan parantaminen sekä palvelunhallintajärjestelmän kehittäminen
Author(s):	Vänskä, Marko
Date:	1995
Language:	en
Pages:	82
Department:	Sähkötekniikan osasto
Major/Subject:	Sähkömekaniikka
Supervising professor(s):	Jokinen, Tapani
Keywords:	customer service, asiakaspalvelu, technical support, tekninen tuki, service management, palvelunhallinta, operation management, toiminnanhallinta, help desk, help desk, expert system, asiantuntijajärjestelmä, resolution database, ratkaisutietokanta
	OEVS yes
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Permanent link to this item: http://urn.fi/URN:NBN:fi:aalto-202104144809 Email this Export to RefWorks QR Code Print BibTex Tweet