The use of artificial intelligence in the recruitment process

Abstract

The purpose of this bachelor’s thesis is to present information on the use of Artificial Intelligence (AI) in the recruitment process. In addition to this, the research brings attention to the advantages and possible disadvantages of using AI, while probing the issue from the perspective of the job candidate. The topic is timely as AI is no longer an unfamiliar term and a number of organisations are beginning to adopt AI-tools in recruiting in order to more efficiently grow a talent pool of successful employees. In most cases, all prospective employees have to go through a recruitment process when applying for a job, in which case, they might experience the use of AI in recruitment.

This bachelor’s thesis is conducted as a literature review. Based on the review, not many organisations have adopted the use of AI in their recruitment processes. The use of AI is currently favoured by larger corporations and recruiting agencies in an attempt to further streamline their recruitment processes. The level of implementation in these organisations remains unclear. When AI-tools are being acquired and used, CV and video screening software, task automation tools and chatbots are counted among the most popular AI implementations. The AI-powered recruitment process takes into account the candidate and offers an improved experience. Suggestions for further areas of research include the candidates’ reactions towards the use of AI in the recruitment process and the level of implementation among specific companies.