Browsing by Keyword "Social Customer Relationship Management (SCRM)"

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Title: Examining SCRM approach and its role in facilitating tacit knowledge sharing & creation, and exploring its integration effects Author(s): Durgam, Pradeep Date: 2016 Series: Aalto University publication series DOCTORAL DISSERTATIONS, 33/2016 School of Business | Doctoral thesis (article-based) | Defence date: 2016-03-30