Browsing by Author "Simolin, Timo"

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  • Asuntomarkkinoiden ominaispiirteet kaupunkialueilla
    (2008) Simolin, Timo
     Insinööritieteiden ja arkkitehtuurin tiedekunta | Bachelor's thesis
  • Kiinteistö- ja käyttäjäpalvelujen laadunhallinta kauppakeskusympäristössä
    (2010) Simolin, Timo
     School of Engineering | Master's thesis
    This research is part of Citycon Company's development project. The purpose of the research is to study service performance measuring of facility services and different measuring tools, which could be applied in a shopping centre environment. The main goal is to study different quality factors of the facility services and to examine the quality management of the retail property. The control of the retail centres' maintenance services requires suitable measures and tools, which the buyer can use for monitoring the service level and performance. The study is founded on a comprehensive literature review and the measuring method developed and shown in this paper is based mainly on this literature study. With this measuring method it is possible to measure economical success and quality of the service provider. The quality has many dimensions. In real estate and shopping centre industry the aspect has been very technical and the quality philosophy has been quite poorly adapted. Obviously the forming of the quality management tools for the real estate business' needs is at an early stage in Finland. Some domestic research concerning service management and facility services has been made, but compared e.g. to a traditional office building a retail property represents a very different and challenging environment, which is specialized in commercial and public services. In retail centres the key is to produce the facility services economically and customer-oriented. The main goal for the upkeep is to create clean, enjoyable and safe environment, which attracts consumers to the shopping centre. The generation of successful and satisfying services for the buyer is a demanding, challenging and multidimensional process. Additionally, there are many different services which require different kind of measures. However, the main challenge 15 to define the different quality levels and to achieve a common view in a contractual relation.