Browsing by Author "Korpelainen, Eija"
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- ICT-järjestelmän käyttöönottoprosessin ongelmia organisaatiossa
Perustieteiden korkeakoulu | Bachelor's thesis(2012-04-25) Laukkanen, Antti - Information and communication technology adoption at work : employees' experiences of adoption and learning
Perustieteiden korkeakoulu | Doctoral dissertation (article-based)(2011) Korpelainen, EijaThe aim of this thesis is to investigate employees' experiences of a successful adoption of information and communication technology (ICT) systems at work. Since organizations actively implement new ICT systems and previous literature has identified end users as the most common source of ICT implementation problems and failures, the topic of this study is relevant and timely. The literature reviews carried out for this thesis suggest that in the ICT adoption research there is a lack of studies which apply theoretical approaches that view ICT adoption as a dynamic and social process and which have a qualitative and interpretive research approach. The three empirical sub-studies in this thesis make a contribution to the existing knowledge of ICT adoption by studying qualitatively and comprehensively employees' experiences when they adopt ICT systems, for example, how the employees learn how to use ICT systems and what problems they encounter during the adoption and learning process. This thesis considers an ICT adopter as a solitary and autonomous actor but also as a social actor who is tightly engaged in his or her social environment and context. The data were gathered from qualitative semi-structured interviews among 50 employees in three case organizations. The three case organizations represented different contexts: public and private and education, military, and industrial. The data were analyzed using a thematic analysis approach. The main findings show that employees prefer informal ways of learning how to use ICT, e.g., they ask for help from peers; the social context was the main source of use-related problems in ICT adoption, and self-determination in ICT adoption was experienced as a successful yet unsystematic way of adopting ICT. The main finding was that eight enablers for the successful adoption of an ICT system by employees were distinguished. The theoretical implication is that this thesis shows how three alternative theoretical research approaches, the activity system model, the model of institutionalization as a structuration process, and a learning approach, can be applied in order to analyze and understand the adoption of ICT by individuals. The practical implication is that the thesis provides useful information for support staff, managers, and designers on the adoption of ICT by individuals, such as how the adoption of ICT systems proceeds, how employees learn how to use ICT systems, and what problems they encounter. - IT-järjestelmien käyttöönottoprojektien keskeiset onnistumistekijät
Informaatio- ja luonnontieteiden tiedekunta | Bachelor's thesis(2010) Hannula, Otso - Onko käytettävyydellä väliä? - Käytettävyyden merkitys osana teknologian hyväksymismallia
Perustieteiden korkeakoulu | Bachelor's thesis(2011) Noponen, Petteri - Theories of ICT system implementation and adoption : a critical review
Perustieteiden korkeakoulu | D4 Julkaistu kehittämis- tai tutkimusraportti tai -selvitys(2011) Korpelainen, Eija - Tietojärjestelmän käyttöönotto ja verkko-oppiminen käyttöönottokoulutuksessa
Bachelor's thesis(2007) Aura, Tuomo - Yhteistyöjärjestelmien käyttö ja toimivuus henkilöstön osaamisen kehittämisen ja ylläpidon näkökulmasta
D4 Julkaistu kehittämis- tai tutkimusraportti taikka -selvitys(2007) Korpelainen, Eija; Vartiainen, MattiMethods used in the traditional institutional education do not alone meet the needs for renewal and learning in organisations, because present-day work environments are changing so fast. Often training outside working context may results in such competences and knowledge that are already outdated at the moment of their application. Knowledge requirements, demands for innovativeness and knowledge sharing, distributed project work and the development of technologies create new learning requirements. Responding to these challenges requires skilled personnel, who are capable of renewing their competences and skills through their work practices and by reflecting them. In addition, the intensive working pace often prevents employees from participating in traditional training. First part of the study is based on literature, and examines theories on competence development, learning mechanisms, and the use, implementation and outcomes of collaborative working environments. Second part is a case study, which demonstrates the benefits and challenges related to the implementation and use, and perceived benefits and challenges of a virtual meeting system in a large global enterprise. The meeting system was mostly used for internal meetings and training in the enterprise. Employees can enrol to these sessions using their own computer connected to the internet. Some or even thousands of employees can participate at the same time. At the moment of data gathering, there were only a limited amount of users, who were mainly members of executive teams and management teams of internal projects. With the help of the system, distributed teams met weekly, and steering group and department meetings were arranged. The system was also used for internal product and sales training. According to the interviewees, the use of the virtual meeting system enhanced communication and information sharing and improved personnel's work motivation. The use of the system also increased cost savings and competitiveness of the enterprise. The main challenges of the use were related to technical problems and unfamiliar communication style.